The Assistant Director of Ticket Operations oversees and manages all ticketing operations for women’s basketball (approximately 18 home games annually) and baseball (approximately 40 home games annually). They are responsible for event creation, sales, post-event reconciliation, and cross-departmental collaboration to ensure the successful execution of all events. The Assistant Director hires, trains, schedules, supervises, evaluates, and disciplines a staff of approximately 18 student workers, providing strong leadership and hands-on mentorship to deliver exceptional customer service. This role is responsible for developing and implementing comprehensive training schedules, ensuring proper event staffing, and maintaining accountability and professionalism among student employees. The Assistant Director provides detailed ticket reports, analyzes sales trends for assigned sports, and prepares accurate event settlements. They work closely with ticket office leadership to strategize and manage day-to-day operations and serve as the primary point of contact for all cash handling and related financial deposits. The role also includes daily customer service responsibilities, such as monitoring inbound emails and assisting student workers with customer interactions and issue resolution. Additionally, the Assistant Director provides gameday and fulfillment support for football as needed. This position requires availability outside of normal business hours, including nights and weekends, to support events and resolve ticketing needs. The Assistant Director of Ticket Operations is also responsible for promoting the philosophy and objectives of the Intercollegiate Athletics Department and ensuring compliance with all departmental policies and procedures, as well as the rules and regulations of the University of Oregon, the Big Ten Conference, and the NCAA.

Minimum Requirements

• Bachelor’s degree.
• One year of fulltime ticket office experience.

Professional Competencies

• Excellent organizational, customer service and communication skills.
• Ability to work effectively with faculty, staff, and students from a variety of diverse backgrounds.
• Current knowledge of NCAA rules.

Preferred Qualifications

• Bachelor’s degree in business, accounting, marketing, or a related field.
• Ticket office experience at Division I athletic institution with sport oversight.
• Ticketmaster ticketing software experience.
• Donor-based priority seating program experience.
• Photoshop or InDesign experience.
• Supervision and hiring experience.

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