Director of Ticket Operations & Systems


Location:
Open Date:

Description

WELCOME TO CLEMSON!

Clemson is calling...are you ready to answer the call?

One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others.

Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running. Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond.

So,... are you ready?

JOB SUMMARY:

Position serves as the systems expert regarding the ticket software system and ticket operations. This position role primarily oversees Men's Basketball ticketing operations and serves as secondary lead for Football ticket operations. This position manages two full-time employees and focuses on revenue growth, fan experience enhancement, and operational expertise.

JOB DUTIES:

40% - Essential - System, Technical and Online Ticket Sales: Serves as the systems expert regarding the ticket software system (Archtics) and ticket operations at Clemson, as well as will utilize the ticket software and train internal Athletic and IPTAY Staff on how to utilize all facets of the software. Manages all season setup in Archtics and sales online through Clemson Account Manager and TM Host. Oversee Ticketmaster Virtual venue for season ticket seat selection. Troubleshoots issues with online ticket transfers, resale and fraudulent tickets.

25% - Essential - Ticket Operations Oversight: Serves as the primary contact for Men's Basketball. Oversees proper execution of ticketing operations for all other sports (Football, Men's Soccer, Women's Gymnastics, Women's Basketball, Baseball, Softball, and Women's Lacrosse. Manages network and connectivity to ensure game day activity throughout the stadium and other athletic venues run without interruption. Travel to out-of-town events to administer ticketing responsibilities as need. Includes regular season football, postseason football and men's basketball, and other travel as needed.

15% - Essential - Strategic Sales/Communications: Supervises the season ticket renewal process for football and men's basketball and works directly with the marketing, communications, and IPTAY on a ticket sales strategy. Works in conjunction with the marketing staff and external staff on creating timelines, tracking progress and also trains staff in messaging and goals to ensure goals are met. Reviews results and continues to research other strategic sales opportunities. Assists in the allocation of season ticket orders with the IPTAY and Athletic Major Gift Staff.

15% - Essential - Customer Service/Personal Growth/Supervision: Manages, trains, evaluates and fosters professional growth of athletic ticket office staff. Supervises 2 FTE positions. Completes performance evaluations in timely manner. Ensures incoming calls and visitors are received on a daily basis, including football game days. Solves programmatic and procedure problems which requires substantial knowledge of Athletic and IPTAY rules, regulations, policies and procedures.

5% - Essential - Performs other duties as assigned.

MINIMUM REQUIREMENTS:

Education - Bachelor's Degree

Work Experience - 5+ years

PREFERRED REQUIREMENTS:

Education - Master's Degree

Work Experience - Work experience that is closely related to ticket office sales, customer service and operations, as well as experience in the technical components of the ticketing industry.

RESPONSIBILITIES

JOB KNOWLEDGE
Comprehensive Job Knowledge - Comprehensive knowledge of theories and practices and ability to use in complex, difficult and/or unprecedented situations

SUPERVISORY RESPONSIBILITIES
Supervises Work of Others - Supervises work of others and may offer recommendations for hiring, termination and pay adjustments but does not have responsibility for making these decisions.

BUDGETARY RESPONSIBILITIES
Provides Budget Input - Provides input into the budgeting process, and oversees fund allocation.

PHYSICAL REQUIREMENTS:

20% - Stand for prolonged period
20% - Sit (stationary position) for prolonged period
20% - Walk or move about
25% - Use hands or feet to operate or handle machinery, equipment, etc
10% - Ascend or descend (i.e. stairs, ladder)
70% - Communicate, converse, give direction, express oneself
40% - Recognize or inspect visually
10% - Move, transport, raise or lower
20% - Extends hands or arms in any direction
70% - Perceive, observe, clarity of vision

WORKING CONDITIONS:

5% - Exposure to heat or cold
5% - Wet or humid
5% - Noise
5% - Overnight Travel

WORK SCHEDULE:

Standard Hours: 40

COMPENSATION INFORMATION

Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

ESSENTIAL PERSONNEL LEVEL

Normal Operations

Required to follow emergency facility closure directives, and not normally expected work on-site during emergency situations.

JOB LOCATION:

Clemson, SC

APPLICATION DEADLINE:

Open Until Filled

MILITARY AND VETERAN:

MILITARY EQUIVALENCY:
Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

VETERAN PREFERENCE:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.

State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources.

To claim Veteran Preference for qualifying positions, email hrjob@clemson.edu upon submission of your application.

CLOSING STATEMENT:

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.

Qualifications


Application Instructions


For more information and to apply, visit https://jobs.clemson.edu/psc/ps/JOBS/EXT/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=109788&PostingSeq=1

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