Stanford’s Department of Athletics, Physical Education and Recreation (“DAPER”) is the premier intercollegiate athletics program in the country. We are the proud Home of Champions! We lead the nation with 128 NCAA championship titles, won the Women’s Capital One Cup four of the last five years, and have brought home the Learfield Director’s Cup for 25 straight years. We also support the university’s physical education, recreation and wellness initiatives. Our dedicated staff embody a culture of excellence, embrace our mission of scholar-athleticism and exemplify a relentless championship spirit. Our actions and staff are guided by the core tenets of the DAPER culture, “The DAPER Way,” which are: Embrace Scholar-Athleticism, Pursue and Revere Excellence, Lead with Courage, and Work Cohesively.

Are you ready to inspire champions? If yes, then this may be the right opportunity for you!

Stanford Athletics currently tickets more than 100 regular season events for football, men’s and women’s basketball, men’s and women’s soccer, women’s volleyball, women’s gymnastics, baseball, and softball. In addition, Stanford Athletics tickets major tournaments and postseason events across many of Stanford’s 36 Division I varsity sports. Under the supervision of the Director, Membership Programs, the Account Executive, Membership Services is responsible for servicing, retaining and growing a portfolio of accounts by initiating and receiving phone calls, sending and responding to emails, arranging client meetings, and providing on-site support at various events.

The Account Executive, Membership Services will be paid a base salary that is commensurate with skills and experience. This position will be eligible for benefits per Stanford University policy. Additionally, the Account Executive, Membership Services may receive supplemental bonus compensation based on progress towards portfolio retention and growth goals.

Your responsibilities include:

Retention / Customer Service:

• Responsible for managing assigned season ticket membership accounts, providing first-class customer service, and executing annual renewal and touchpoint campaigns.
• Renew assigned mini plan accounts and upsell into larger ticket packages.
• Respond to inbound customer service inquiries in a prompt and professional manner.
• Maintain all customer contacts, including inbound calls, outbound calls, emails, and meetings, within the CRM system.
• Assist the Director, Membership Programs to enhance Stanford Athletics’ product offerings by collecting, tracking, analyzing, and summarizing member feedback.

Revenue Generation:

• Grow portfolio value by upselling and cross-selling existing members into other products, including Buck/Cardinal Club priority seats, premium hospitality areas, group tickets, and other memberships and sports.
• Develop, plan and execute theme days and group sales events in conjunction with home events.
• Assist the Buck/Cardinal Club with the renewal of annual fund donations, solicitation of incremental donations from existing donors, and outreach to lapsed donors.

Event Support:

• Attend and provide support at events (e.g., home sporting events, fan events, festivals, marketing events), which include nights and weekends.
• Welcome and greet guests, troubleshoot ticket issues, escort clients into credentialed areas (e.g., field/court, Field Box, Sky Deck, hospitality areas), distribute giveaway items, and execute theme nights and group sales events.

Other duties as assigned:

• On occasion, the Account Executive, Membership Services is expected to assist with duties that are not directly related to the responsibilities above.

   

  To be successful in this role, you will:

  Education and Experience:

  Bachelor’s degree and three years of relevant experience or a combination of education and relevant experience.

   

  Knowledge, Skills, and Abilities

  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills and ability to interact with a wide range of people.
  • Ability to work well under pressure and manage projects simultaneously.
  • Good organizational and time management skills, including the ability to set and meet deadlines.
  • Knowledge of Microsoft Office suite (Outlook, Word, Excel, and PowerPoint).
  • Ability to work nights and weekends and ability to attend all home football games

   

  Preferred Qualifications

  • Quick learner who can retain and apply detailed information about Stanford’s products, processes, and policies.
  • Demonstrate the ability to initiate and build professional relationships with individuals.
  • Exhibit patience and empathy in their interactions with customers and colleagues.
  • Complete their work efficiently without sacrificing attention to detail.
  • Adaptable and able to effectively troubleshoot when new, unforeseen problems arise.

   

  How to Apply:

  Please submit a resume and cover letter, outlining how you meet the qualifications* and knowledge, skills, and abilities for the Account Executive role.

   

  *At DAPER we know diverse teams make better decisions for everyone, so we encourage people of all abilities and backgrounds to apply.

  Research has shown that men apply to jobs when they meet an average of 60% of the listed qualifications; however, women and those in other underrepresented groups tend to only apply when they match every criterion. DAPER will consider any equivalent combination of knowledge, skills, education, and experience when evaluating candidates, so we encourage you to think broadly about your background and skillset for the role. If you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great addition to the team.

   

  DAPER’s Integrity:

  This position, along with all DAPER coaches and staff, is responsible for the integrity of Stanford’s intercollegiate athletics program and for the reputation of Stanford University. This position is responsible for ensuring that his/her/their involvement with Athletics Department activities maintains the integrity of the University’s reputation and does not negatively impact the relationship between the University and its faculty, staff, students and alumni. Additionally, this position must comply with University policies and procedures, NCAA and Pac-12 rules and regulations.

   

  Why Stanford is for you:

  Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun. Stroll through historic sculptures, trails, and museums.
  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

  * The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

  *Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his/her/their job.

  *Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.