Tech Support Analyst Principal, SDA
81181BR
Campus: Tempe

Close Date: 22-July-2022-EXTENDED
Salary Range: Depends on experience

Job Description
Provides support to users of information technology within Sun Devil Athletics (SDA) and at SDA athletic events. Work typically involves routine delivery, installation, set-up, maintenance and upgrade of computer hardware and software, as well as a combination of providing expert advice and troubleshooting on software products, administering and maintaining shared-use systems, communicating with users and user groups on technology topics, providing instruction, and evaluating, recommending, and installing technological solutions to new problems or situations. Reports to the Senior Associate Athletics Director. Adheres to NCAA and PAC-12 rules and regulations, as well as the policies and procedures of the department, the University, and the Arizona Board of Regents.

Department Name
SDA Administration

Essential Duties

• Provides service to all users of information technology within Sun Devil Athletics in response to installation of new equipment, services requests to diagnose and repair problems, testing equipment, etc.
• Maintains a high degree of technical knowledge and expertise on technology products or platforms through research, personal use, vendor presentations, and training.
• Ensures PCI compliance with all new electronic purchases.
• Oversees and collaborates with UTO and University Audit departments to administer periodic audits of SDA’s technology services.
• Manages the SDA Technology Office that includes full-time and part-time staff.
• Mentors IT staff on systems analysis, troubleshooting, and customer support techniques.
• Oversees cellphone/tablet distribution which includes reviewing and approving the monthly cell phone bill in a timely manner.
• Schedules regular meetings with IT staff and assigns IT support at athletic events to ensure all technology needs are met.
• Responsible for maintaining inventory of all electronic equipment, including documenting repair or work completed including estimating cost of repairs if deemed necessary. Procures replacement parts and supplies when necessary.
• Trains IT staff on software compliance and other software and hardware.
• Collaborate with sports departments in maintaining, modifying, and implementing technology associated with recruiting and video editing software.
• Installs and/or relocates new or used technology-related equipment using proper configurations and identifying needs for wiring and cable location.
• Researches and recommends technology improvements.
• Collaborates with others on a variety of technology and technology support projects.
• Assists with maintaining, modifying, and implementing enterprise level event ticketing systems.
• Provides maintenance of PAC-12 video replay and network systems.
• Provides network setup for ESPN, Fox Sports and other sports broadcasting stations.
• Performs other IT related duties as required.

Required Minimum Qualifications
Bachelor’s degree in technology or related field AND four years experience providing information technology services; OR, eight years experience providing information technology services; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience.

Desired Qualificiations

• Evidence of a Bachelor’s degree in related field AND related experience within a D1 athletic environment.
• Experience with ASU's network infrastructure preferred.
• Experience with ACS compliance software, athletic recruiting software, Ticketmaster, XOS, DVSport, Microsoft Windows Server, JAMF Pro, SCCM, ServiceNow, EMS Scheduling.
• Experience making decisions in a changing environment and anticipating future needs.
• Experience working in stressful situations.
• Experience handling sensitive issues and information with confidentiality and discretion.
• Experience working collaboratively with members of all constituencies of the department.
• Evidence of effective communication skills.
• Demonstrated knowledge of a variety of technology products sufficient to provide expert trouble-shooting and advice.
• Demonstrated knowledge of a variety of relevant technology tools sufficient to answer customer questions about use, to recommend configurations to meet specific needs, and to solve a wide variety of troubleshooting problems.
• Demonstrated knowledge of process improvement methods and approaches.
• Experience in developing and delivering instruction.
• Experience in identifying and resolving problems with computer hardware and software.
• Experience in using applications software to develop custom products.
• Experience in communicating with and serving customers in a positive and professional manner.
• Experience in supervising and working effectively within teams and leading teams.
• Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment.
• Ability to lead by example in communicating, participating and encouraging support of the institution’s sustainability programs.

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 30 pounds.
• Regularly required to work in cramped and enclosed areas and exposure to variations in temperature when deploying equipment.
• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
• Ability to clearly communicate to perform essential functions.
• May need to work weekends, nights, and/or holidays to support athletic events.
• Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.

Department Statement:
The mission of Sun Devil Athletics (SDA) is to provide opportunities for student-athletes to achieve at the highest levels of both academic and athletic excellence, thereby providing them with opportunities for personal growth, offering a unifying force to the campus community, and creating a source of pride among and support from the external constituencies of the university.SDA is fully committed to the principles of student-athlete welfare, institutional control, gender and ethnic diversity, and sportsmanship. This commitment includes creating an environment where student-athletes contribute to a winning tradition while enhancing the campus and local community and competing in a program having integrity and high ethical standards. SDA is committed to a leadership role within the university, community, the Pac-12 Conference, and the nation.SDA is committed to recruit, retain and develop a diversified workforce.ASU offers a tuition discount for the employee, their spouse and dependents and a competitive benefits package including paid vacation and holidays, health insurance and more. For more benefits information, please visit http://cfo.asu.edu/hr-benefitsenrollment.

ASU Statement
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/relocation-services.


Employment Verification Statement
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

How to Apply

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