General Description: Leads, establishes protocols, and oversees the execution of events within the Food City Center arena, including major touring concerts, family shows, trade shows, basketball, volleyball, UTK events and private events. Regularly the primary on-site decision-maker for events and serves as Manager on Duty, the senior arena decision maker on site. Assures that each event is operated safely, effectively, and with expense efficiency. Client primary point of contact throughout. Disseminates event tasks to all departments, staff, and service providers to ensure an outstanding event experience for all clients, guests and team members. Duties and Responsibilities: - From the time that an event is confirmed, the ESM is the primary Universi