Position Summary: The Ticket Office Graduate Assistant will assist in the oversight, management, and accountability of the ETSU Athletics Ticket Office. This person will support the Assistant Athletic Director for Ticketing & Revenue Development with all operations, sales, and customer service efforts. This position has supervisory and leadership responsibility for Ticket Representatives, Interns, and Student Workers as assigned. The individual in this position must be able to deliver exceptional customer service and be able to think independently to interpret and communicate guidelines, policies, etc. Recognize, define, and resolve standard and non-standard problems by applying operating procedures, practices, and established precedents. Resolve reoccurring issues and problems a