The University of Miami has a great opportunity for a Sr. Director, Client Experience to work in Miami, Florida. The focus of the Hurricane Club is to provide world-class customer service, through relationship-based service skills to increase Season Ticket Holder and donor loyalty, customer satisfaction, and retention goals. The Senior Director, Client Experience is directly responsible for all retention and revenue goals associated with the athletic departments ticketed sports and annual fund members. Moreover, this role will develop excellent relationships with accounts and deliver customized communications, events, programs, and benefits to Hurricanes fans and donors. Responsibilities: Lead a team that prioritizes highly responsive service to all phone, email,