Position Title: Director, Athletic Facilities and Operations
Position Type: Regular
$69,600 - $81,850 (commensurate with experience)
Pay Frequency: Annual A. POSITION PURPOSE
The Director of Athletic Facilities and Operations is responsible for event coordination and management of assigned events and facilities. This position is responsible for the training and supervising of third party contracted security and cleaning services and will oversee and integrate the use of third-party departmental applications. The position will be the primary contact for summer camps, external rentals, and facility work orders. This position will utilize specific work skills, personal judgment, and superior communication skills to ensure smooth and positive game-day operations for our patrons.
B. ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Event Management
Serve as the lead event manager for assigned sports. Direct the operation of the students, adult workers, third-party vendors, and other personnel.
Ensure a safe and pleasant environment for events by supervising crowd control, customer service, visiting team and game official liaison, and pre-game and half-time event management.
Act as a representative of Santa Clara University to patrons, visiting teams, and game officials. Utilize discretion and judgment to ensure their safety and positive experience.
In the event of an emergency, take charge of the situation and determine the safest course of action.
Direct staff to prepare the facility prior to the game and reset the facility after the game.
Coordinate and schedule specialized workers for replay and table crew.
Coordinate with Campus Safety for support at the event.
Coordinate with Bon Appetit for event support.
2. Facility Operations
Oversight of PC purchasing for the department. Including inventory of all computers, managing requests for replacement, and coordinating schedules for upgrades.
Coordinate summer camp scheduling for the department. This process will communicate with the following campus partners: Campus Recreation, Parking and Transportation, Sports Medicine, Business Office, and Compliance.
Lead the external rental selection in adherence to the University's Non-Profit policy, communication, coordination, supervision, and potential staffing with external groups.
Creating and managing an internal work order request system for all athletic facilities and grounds.
Communication and scheduling of concessions for all home athletic events and external rentals that require concessions.
Communication and scheduling of security for select home athletic and external events.
3. Supervisory Duties
Hire, train and manage student staff to ensure coverage in a variety of capacities.
Evaluate, hire, and oversee 1-2 graduate assistants each year.
Directly supervise student workers and game assistant staff in the following areas:
Equipment Room (10-12 student workers, approx. 30-35 hours per week) Game Staff - Student (13-15 workers, approx. 15-20 hours per week) Game Staff - Game Assistant (3-5 adult workers, approx. 15-20 hours per week) Daily Operations and Facilities - (2-3 students, approx. 15-20 hours per week)
Create and manage student worker plans including; goals and objectives, improvement plans or termination plans, if necessary.
Manage the hiring process for student-workers to ensure SCU HR compliance.
Manage student worker handbook and guidelines.
Monitor adherence to guidelines.
External event communications to concessions, officials, security, parking and transportation, and visiting teams.
Recruit, train, and manage all Graduate Assistants. Structure responsibilities that benefit the department and aid in the career growth of Graduate Assistants.
4. Equipment Room
Schedule and supervise student workers to perform laundry and equipment duties.
Work with coaches to ensure dependable laundry services for each sport.
Ensure that laundry service is completed, personally handling duties when student staffing is unavailable.
Assist teams with Nike ordering and inventory for gear and uniforms.
Manage ordering of equipment room items such as detergent, softener, bleach, etc.
Manage maintenance and replacement schedule for washers/dryers.
Schedule and supervise a fleet of athletic vehicles for team use.
Hire and supervise student workers assisting with transportation to and from destinations.
Schedule routine maintenance and cleaning of the athletic fleet.
Work with the in-house mechanic to determine a replacement schedule for the fleet that is budgetarily conscious.
6. Other Duties as Assigned
Abide by all Conference and NCAA regulations to ensure departmental compliance.
C. PROVIDES WORK DIRECTION
Will oversee graduate assistants, student workers, and game day assistant staff.
D. GENERAL GUIDELINES
Recommends initiatives and implements changes to improve quality and services.
Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices. Maintains contact with customers and solicits feedback for improved services. Maximizes productivity through use of appropriate tools; planned training and performance initiatives.
Informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.
Prepares and submits reports as requested and required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
Understanding and commitment to the University's vision for intercollegiate athletics.
Strong understanding of NCAA rules and regulations.
Demonstrated positive interpersonal and communication skills, written and verbal.
Working knowledge of common computer programs including Microsoft Word, Microsoft Excel and email and browser applications.
Ability to work effectively with external constituents particularly with vendors and facility renters.
Ability to work effectively with internal constituents, particularly coaching staff, senior administrative staff and other University staff.
Physical activity required. Must be able to lift 50 pounds.
Capable of working both independently and as a team member; results oriented and a self-starter.
Bachelor's degree required.
5. Years of Experience
Minimum of 5 years management experience, preferably in athletics, facilities, events, or operations.
F. PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Physical activity required. Must be able to lift 50 pounds.
May be required to travel to other buildings on the campus.
May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
May be required to occasionally travel to outside customers, venders or suppliers.
G. WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Mostly indoor office environment with windows.
Outdoor events (games and other events)
Offices with equipment noise.
Offices with frequent interruptions.
The health and safety of the university community is a top priority. All Santa Clara University students, and employees are required to be vaccinated against COVID-19 or request a medical or religious exemption. Please visit our COVID-19 webpage for additional information.
?Equal Opportunity/Notice of Nondiscrimination
Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/
Title IX of the Education Amendments of 1972
Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Aaron Zisser, Director of Equal Opportunity and Title IX, 408-551-3043, email@example.com , www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).
Clery Notice of Availability
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
Americans with Disabilities Act
Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at firstname.lastname@example.org.