Penn State Intercollegiate Athletics, an NCAA Division 1, and Big Ten Conference Institution, is seeking an Account Manager. The Account Manager will perform all assigned sales and customer service initiatives for the Ticketing Department. This position will develop a holistic understanding of ticketing in the collegiate space at one of the elite athletic departments in the country. This individual must be detail oriented, coachable, and an excellent communicator.
Generate revenue by way of renewals and new business for Penn State Athletics events selling season tickets, corporate ticket packages, partial plans, and group tickets for all ticketed sports.
Contact individual, corporate, and group leads targeted for specific products via phone, email, social media, in-person appointments, and in-seat visits.
Attend in-person networking and athletic related events to develop new leads and provide exceptional customer service.
Work all home football games and additional ticketed events performing various ticket sales and service duties before, during, and after the game.
Build and develop relationships with assigned season ticket accounts while providing exceptional service and ticket resolution as part of our Happy Valley Hospitality initiative.
Meet individual and department target sales and service goals while managing a sales pipeline.
Consistently meet daily key performance indicators as it relates to sales and service outbound efforts.
Maintain updated account records and communication with all clients within Salesforce CRM & Archtics ticketing software.
Provide daily customer support to 1-800-Nittany phone system and Go Lions email platform by delivering solutions in a timely and effective manner.
Performs other duties as assigned.
Required Skills and Abilities:
Demonstrate a proven track record in sales and relationship building.
The ability to manage several tasks and/or projects simultaneously, to process day-to-day transactions in an accurate and timely manner.
Strong organizational skills, interpersonal skills, and a commitment to customer service.
Ability to work flexible hours, including nights and weekends.
Demonstrated competence with the Microsoft Office package.
Strong integrity and character sharing a commitment for knowing and complying with NCAA, Conference and University rules.
Previous sales and/or customer service experience including working knowledge of Archtics Ticketmaster ticketing software.
Computer and software proficiency with Microsoft Office, Excel, PowerPoint, Salesforce CRM, and Google Suite products.
Ideal candidates should be able to work in a fast-paced environment with a high level of comfort in cold calling and in-person meetings/presentations. This position has a performance-based compensation plan.
Typically requires a Bachelors degree or higher or an equivalent combination of education and experience. Due to the financial and fiduciary responsibilities of this position, successful completion of a credit history check will be required in addition to standard background checks.
The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.
CAMPUS SECURITY CRIME STATISTICS: For more about safety at Penn State, and to review the Annual Security Report which contains information about crime statistics and other safety and security matters, please go to http://www.police.psu.edu/clery/, which will also provide you with detail on how to request a hard copy of the Annual Security Report.
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.