Reporting to the Assistant Athletics Director for Ticket Sales, the Ticket Sales and Operations Coordinator will hold dual responsibilities in fulfilling all assigned ticket sales and service initiatives while also assisting with ticket operations as needed. Responsibilities include, but are not limited to: sell season tickets, corporate ticket packages, partial plans, group tickets and single-game tickets; contact individual, corporate, and group leads targeted for specific products via phone, email, and social media, in-person appointments, and in-seat visits; attend in-person networking events to develop new leads; work all home football and basketball games and perform various ticket sales and service duties before, during, and after the games; build sustainable relationships with assigned season ticket accounts while performing exceptional service; meet sales goals while managing sales pipeline; assist in development of new and creative ticket options; assist ticket operations office in processing of ticket orders, building/maintaining events in Paciolan and Ticketmaster; assist at the box office windows on game days and non-game days as needed. Performs other duties as assigned.
Required Education and Experience:
Bachelor's degree and one year of post-undergraduate experience in sales and/or ticket operations, preferably in collegiate or professional sports. Previous, quantifiable success with converting leads to closed sales, managing sales pipeline, sustaining high outbound sales activity, providing exception customer service, and working in a ticket operations function.
- Master’s Degree.
- Previous experience selling tickets in a high-volume outbound sales environment.
- Previous, experience with Paciolan and/or Ticketmaster ticketing software in a sales or operations role.
- Computer and software proficiency with Microsoft Office, Excel, PowerPoint, Salesforce CRM, Google Suite products, and Adobe Photoshop.
Required Skills and Abilities:
Knowledge and experience with Paciolan and/or Ticketmaster.
Ability to executive sales principles for the purpose of prospecting, lead generation, customer service, and closing sales.
Ability to develop and execute sales plans to drive sales growth.
Demonstrate a proven track record in sales and building quality relationships.
Knowledge of sales principles and tactics.
The ability to manage several tasks and/or projects simultaneously, to process day-to-day transactions in an accurate and timely manner.
Excellent written and verbal communication skills.
Strong organizational skills, interpersonal skills, and a commitment to customer service.
Ability to work flexible hours, including evenings and weekends.
Must be able to lift up to 50 lbs.
Strong integrity and character who shares a commitment for knowing and complying with NCAA, Conference and University rules.
In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.