The University of Montana invites applications for the Director of Ticketing. This position is responsible for the oversight of all ticketing functions for all events hosted by the Adams Center and Washington-Grizzly Stadium, including University of Montana Intercollegiate Athletics, touring concerts, and other live entertainment. The GrizTix box office sells 280,000 tickets annually with sales in excess of $10 million. The Director of Ticketing will serve as the primary contact for the ticket office, providing premier service to all. This position reports to the General Manager of Campus Entertainment.
As a member of the Adams Center Management Team, the Director of Ticketing collaborates on planning, coordinating and executing ticketing operations for all events held at the Adams Center and Washington-Grizzly Stadium. The position will assist with pricing structures and strategy, as well as collaborate with the marketing efforts of the Intercollegiate Athletics Department to help maximize revenue through increased ticket sales. The Director of Ticketing is responsible for fulfilling the requirements of negotiated ticketing service terms and providing accurate reporting for both UM Athletic and Adams Center events. The successful candidate must demonstrate significant initiative, autonomy, excellent communication skills, interpersonal relationship building and an extensive understanding of both live entertainment and collegiate athletic events.
The Director of Ticketing serves as the primary contact for, and has oversight of the Paciolan ticketing services agreement. This position oversees three (3) full-time staff members, along with 10-15 part-time and student employees, and is responsible for the hiring, training, scheduling, managing and coaching towards excellence, of all ticket office staff.
Responsibilities:
Oversees the set-up and sale of season and single game tickets for six (6) UM Intercollegiate Athletic sports programs and manages game-day ticketing operations.
Manages all ticketing-related functions for major events such as concerts and other live entertainment in the Adams Center and Washington-Grizzly Stadium, including seating manifests, scaling, pricing, ticket text, holds, timers, audits, sales reporting and sold maps to ensure accuracy from initial event built through day of show.
Upholds the highest-quality customer service level and ensures all box office personnel are knowledgeable, service-oriented, and efficient.
Prepares accurate and detailed financial settlements for events.
Serves as primary contact with University organizations contracting for ticketing services: responsible for preparing preliminary scope of work and costs for service estimates, and negotiation of fees and services.
Develops and manages annual box office operating budget; oversees all human and physical resources while actively working to maintain a financially healthy ticketing operation.
Designs and implements long-range strategic planning and develops policies, procedures, and goals for ticketing department.
Serves as lead trainer for the Paciolan software and stays current with system capabilities and new features.
Provides technology support for the GrizTix box office including website development, data collection & analysis, software management, event set-ups, and electronic mailings.
Required Experience:
Bachelor’s degree, with a background in Business Administration, Marketing or related field OR an equivalent combination of related education and experience
Minimum of five (5) years related box office experience, with no less than three (3) years in a ticketing management role of an arena or stadium
Preferred Qualifications:
Professional experience in a university setting with familiarity of athletics operations
An understanding of NCAA, conference, and university rules and regulations as they relate to ticketing
Experience working with promoters of live events
Experience with Paciolan ticketing software (Pac7/PacPlatform, tRes, Salesforce CRM, Eloqua, eQuery, AM Monitor, etc.)
Ability to collect and analyze web-based data (demographics, buyer behavior, etc.) and to project local market trends
A working knowledge of production scheduling, lighting, video, sound, staging, rigging, and design elements as they relate to live entertainment events
Experience with diagramming software (CAD, Visio, Social Tables, etc.).
Position Details
Position is full-time, 1.0 FTE, MUS Contract and includes a comprehensive and competitive benefits package including insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.
Salary for this position is $65,000 to $72,000 per year commensurate with qualifications.
Work schedule is 8AM - 5PM, Monday – Friday. Nights, weekends, and holidays as needed for events.
About the University of Montana
The University of Montana is flagship, research-intensive R1 institution with approximately 10,000 undergraduate and graduate students. It is located in Missoula, a culturally vibrant community of about 75,000, surrounded by mountains and three rivers converge. Abundant recreational opportunities in surrounding state, national forests, nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere.
How to Apply
Priority Application Date: Wednesday, September 27, 2023 by 11:59 PM (Mountain Time)
For application instructions, required application materials, and to learn more about UM and Missoula, please visit and apply at Director of Ticketing, Adams Center.
University of Montana is an ADA/EOE/AA/Veteran's Preference Employer
