Assistant AD for Ticket Operations (HR Title: Assistant Director 2)
Southern Methodist University
Location: Dallas, Texas
Operations - Ticket Office
4 Year Degree
Salary commensurate with experience and qualifications
SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and 80 countries to take advantage of the University’s small classes, hands-on research opportunities, leadership development, community service, international study and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate and professional degree programs through eight schools.
Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. The University’s entrepreneurial spirit lives in people from every academic discipline who see opportunities to create something new in the world – and work hard to bring their innovations to life. SMU’s relationship with Dallas – the dynamic center of one of the nation’s fastest-growing regions – offers unique learning, research, social and career opportunities that provide a launch pad for our students, faculty and alumni to make a global impact. On the most beautiful college campus in the country, SMU Mustangs are energized by unbridled opportunities – from teaching, learning and research to creativity, performance and athletic endeavor.
About the Position:
This role is an on-campus, in-person position.
The Assistant AD for Ticket Operations will oversee the day-to-day operations of the ticket office, game day management and all aspects associated with the successful administration of the SMU Athletics Ticket Office.
Oversee ticket operations and ticket allocations for all SMU ticketed sports and hosted events. Design and maintain ticket processing system. Assist in creation of ticket book. Manage mobile/digital ticketing. Provide recommendations on season and single game ticket prices. Work collaboratively with the ticket sales team, development, marketing, sponsorships and compliance
Apply NCAA ticketing rules, regulations and complete paperwork and prepare documentation for yearly audits for ticket and attendance. Reconcile and deposit all gate receipts for ticketed events. Manage ticket operations budget.
Provide high level of customer service.
Manage and supervise staff of one FTE, graduate assistant student workers, and game day staff.
Order and design ticket stock and supplies.
Other duties as assigned.
Position requires regular evening and weekend work
Education and Experience:
Bachelor’s degree is required. Master's preferred.
A minimum of three years of work experience is required. Experience in athletics ticketing is required. Work experience as a manager for a ticket office is desirable.
Knowledge, Skills and Abilities:
Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills. A strong customer service orientation is essential.
Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills with the ability to prioritize and manage multiple tasks concurrently. A strong focus on attention to detail is essential.
Candidate must have a strong working knowledge of MS Office. A working knowledge of the Paciolan Ticketing System is also required.
Physical and Environmental Demands:
Sit for long periods of time
Deadline to Apply:
The position is open until filled
SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601, firstname.lastname@example.org.
SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.
SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.
SMU is a private university that employs 2,000 staff and faculty to support the more than 11,000 students. SMU’s tree lined campus is just five miles north of downtown Dallas and offers a unique workplace environment, including historic Georgian architecture buildings, beautiful lawns, landscaped gardens and an exciting campus community.
The range of career opportunities at SMU is as diverse as the SMU community. SMU seeks to attract, develop and retain the highest quality faculty, staff and students. Employees gain satisfaction in
knowing that they are helping, in their own way, to complete the educational experience for a diverse body of countless students.
In addition to being a great place for starting an exciting and rewarding career, SMU’s total compensation philosophy incorporates choice, flexibility, and competitive programs that drive many to join our growing and vibrant community.
SMU employees also have access to resources that enhance their personal and social lives. Whether it’s hearing a thought provoking lecture offered by the SMU Distinguished Tate Lecture Series or learning to “Pony Up” at an athletic event, employees have opportunities for cultural enrichment and entertainment that are unique to a university community.