University of Hawaii at Manoa Athletics Department
Location: Honolulu, Hawaii
Operations - Administrative Support
4 Year Degree
Internal Number: 0078092
Duties and Responsibilities:
•*The Student Services Specialist (Director of Student-Athlete Services) is responsible for all aspects involving the recruiting process and admissions of student-athletes, athletics scholarships, financial aid, summer school, and the post-eligibility program for student-athletes.
•*Serves as department liaison to the University of Hawaii at Manoa (UHM) Office of Admissions, Financial Aid Services, Student Housing, Graduate Division, Outreach College, International Student Services, Office of the Registrar, Cashier’s Office and Bookstore.
•*Serves as liaison to the NCAA Eligibility Center.
•*Responsible for administering the NCAA Student Assistance Fund and Student-Athlete Opportunity Fund, and submitting accounting reports to the NCAA, Conference Office, and UHM Business Office.
•*Supervises the Assistant Director of Student-Athlete Services for Recruiting and Admissions (Position #78210) and the Assistant Director of Student-Athlete Services for Scholarships and Financial Aid (Position #78148).
•*Responsible for monitoring and accounting for all athletics scholarships, institutional non-athletically related aid, outside aid, and federal aid for student-athletes, graduate student assistants, and student managers.
•*Develops summer school and student-athlete opportunity funds budget and monitors expenses.
•*Develops policies, procedures, and forms for the Student-Athlete Services Office. •*Creates and provides financial reports relating to scholarship, aid, and cost of attendance to the UHM Business Office and others as requested.
•*Oversees and implements athletic scholarships, aid, and cost of attendance payment programs.
•*Reviews and approves all athletics scholarships, aid, and cost of attendance award agreements, approves adjustments/changes to scholarship/aid/cost of attendance, including summer school and the post-eligibility/medical non-counter scholarship/aid programs.
•*Oversees, monitors, and maintains the Achievement Scholarships (tuition and stipends) that are entered into the STAR Giving Tree scholarship program. Monitors scholarships and aid allocations through Banner System.
•*Reviews, calculates, and determines athletics scholarship equivalencies and computations.
•*Works closely with Assistant Director of Student-Athlete Services for Recruiting & Admissions with admissions process. Works with UHM Admissions Office and academic advisors to facilitate admissions for prospective student-athlete; tracks admission process through Banner System.
•*Oversees the academic evaluation process for all potential student-athletes (recruits /walk-ons) including review of academic transcripts, coursework, and test scores for admission purposes. Also works with UHM International Student Services Office.
•*Oversees the UHM Student Housing process and procedures. Manages allotted housing spaces reserved for UHM student-athletes and handles disciplinary issues involving student-athlete with housing.
•*Oversees and manages summer school and post-eligibility/medical non-counter programs for student-athletes including the review of applications, selection process, and accounting requirements.
•*Oversees and manages the scholarship programs for team managers and graduate student assistants.
•*Meets with coaches to review scholarship availability needs and cost of attendance allocations for each sport (as needed).
•*Manages the renewal and non-renewal process of athletics scholarships. Works with the UHM Financial Aid Services on notifications and appeals.
•*Oversees and manages the housing, meals, and book program for student-athletes and provides information/financial data to the UHM Business Office for billing/payment purposes.
•Provides information/reports/data as requested to the Athletic Business Office for auditing purposes.
•*Works a flexible schedule to meet the various deadlines and programmatic needs.
•*Maintains confidentiality to include but not limited to information, files and records that the incumbent may obtain or possess, in accordance with federal and state laws and University of Hawaii policies.
•*Responsible for performing the duties of a Campus Security Authority as defined by University policy and federal law with regards to the Clery Act.
•*Maintains collaborative working relationships with UHM athletic administrators, staff/coaches in the department, other college/university/conference offices, student-athletes, student-athlete parents, and appropriate individuals relating to this position.
•*Know, recognize and comply with the laws, policies, rules and regulations governing the University of Hawai‘i and its employees, and the rules of the NCAA and affiliated conferences as now constituted or as may be amended in the future. Immediately advises the Director of Athletics or designee if there is reasonable cause to believe violations, whether by employees, students, or others, have occurred or will occur.
•Other duties as assigned.
*Denotes essential functions.
Possession of a baccalaureate degree in arts and science, business administration, athletic administration, educational administration, education, or related field and three (3) year(s) of progressively responsible professional experience with responsibilities for one or more of the following collegiate experience: coaching, financial aid, athletics compliance, academic advising, admissions, counseling, recruiting, including experience with financial aid working with athletics scholarships at the NCAA DI or DII level; or equivalent education/training or experience.
Considerable working knowledge of principles, practices and techniques in the field of NCAA Division I or II rules and regulations regarding financial aid, recruiting, compliance/eligibility of student-athletes as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.
Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with university admissions, recruiting, financial aid, and student affairs and NCAA Division I or II compliance/eligibility.
Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
Demonstrated ability to operate a personal computer and apply word processing software.
For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
Knowledge of the methods, practices, and procedures related to student admissions and records.
Knowledge of post-secondary educational policies as applied to student affairs and admissions.
Knowledge of NCAA by-laws relating to cost of attendance.
Demonstrated ability to apply spreadsheet processing software.
Demonstrated ability to evaluate academic transcripts, test scores, and other documents to assess the admissibility of a student-athlete in meeting academic standards.
Demonstrated ability to exercise discretion and sound analyses to a variety of administrative support, program management or related issues.
Ability to handle confidential information with a high level of tact, discretion and diplomacy.
Ability to work a flexible schedule depending on programmatic needs.
Ability to work effectively under pressure, with frequent interruptions, and remain flexible in handling several concurrent projects with competing deadlines.
Excellent organizational and time management skills.
Ability to provide excellent customer service.
Demonstrated ability to apply a high attention to detail and accuracy.
Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
Master’s Degree in athletic administration, educational administration, education, counseling, or related field.
Knowledge of and experience with a student information system in a large public research institution.
Demonstrated commitment to valuing diversity, understanding and working effectively in multicultural societies, similar to Hawai‘i, contributing to an inclusive environment.
TO APPLY: Go to the University of Hawaii Career Opportunities website and click on the “Apply” button on the top right corner of the screen to complete an application and attach 1) cover letter indicating how you satisfy the minimum and desirable qualifications, 2) resume, and 3) names of 3 professional references (include title, email and phone number).