University Job Title: Assistant Director 2 Bargaining Unit: None - Not included in the union (Yale Union Group) Time Type: Full time Duration Type: Regular Compensation Grade: Administration & Operations Wage Ranges: Click here to see our Wage Ranges Work Location: Central Campus Worksite Address: 20 Tower Parkway New Haven, CT 06511 Work Week: Flexible or Non-Standard (for anything other than Standard) Searchable Job Family: Athletics Total # of Hours to be Works: 37.5
Position Focus: Yale athletics is seeking a highly motivated, efficient Assistant Athletic Director for Ticketing Operations to join our external team. Priority ticketing responsibilities for this role include managing digital and box office ticket operations for football, women's basketball, men's basketball, men's ice hockey, and men's lacrosse. The Assistant Athletic Director will also oversee the Ticket Operations Associate, casual and student game day staff, day-to-day operations, payroll, and financial reporting.
Tasks and Responsibilities: Manage all aspects of game day ticketing operations and cash deposits. Coordinate with the business office for financial reconciliation. Oversee game day set up, staffing, and reporting for all ticketed events. Effective resolution of all customer service issues at all points of sale locations and at athletic events. Responsible for having a comprehensive knowledge of all rules and procedures governing complimentary ticket admission, official visit complimentary ticket admissions, and unofficial visit complimentary ticket admissions. Responsible for a comprehensive knowledge of all rules and procedures governing student-athlete will-call list. Establishing effective vendor relationships and securing favorable economic terms with all relevant third parties, e.g., ticket agencies. Responsible for the performance of all relevant external ticket operation vendors. Creation and maintenance of computer database for accurate accounting/tracking of the following: actual vs. projected sales for evaluating marketing strategies; program sales performance and spectator attendance for each event; complimentary tickets; determine seating priority for season ticket seat assignments. Responsible for setting and meeting assigned ticket sales P&L projections Ensure inventory control, sales methods, cash handling, sales performance expectations, employment conditions, evaluation, etc. Responsible for the timely updating of all facets of the ticketing website. Responsible for strategically designating seat assignments for season ticket holders, group ticket sales, and others. Make recommendations to senior staff for group ticket packages. Develop a communication plan for distributing information and engaging season ticket holders. Responsible for hiring and training game day ticketing staff and student workers. Comply with all NCAA and Ivy League Rules and Regulations. Perform other duties and projects as assigned.
Essential Duties: 1. Manages and leads research on various federal rules and regulations as well as University policies and procedures to resolve problems and determine the best course of action for the functional area. 2. Recommends course of action to higher authority for the handling and disposition of problems related to the functional area. 3. Counsels faculty, students and staff on issues related to administrative operations of the University function and areas of concern for the function. 4. Manages statistical and analytical information regarding office activities and areas of operational and administrative concern for the function. 5. Leads in long-range planning for the office activities of a specific functional area. 6. Interprets and administers various University and federal policies and regulations. 7. Disseminates accurate and up-to-date information regarding areas of concern. 8. Formulates and establishes policies regarding area’s function. 9. Manages a staff of exempt and non-exempt employees. 10. May perform other duties as assigned.
Required Education and Experience: Minimum requirement of Bachelor’s Degree in related field and three years of experience or an equivalent combination of education and related experience.
Required Skill/Ability 1:
Ability to balance multiple tasks with evolving priority levels and adjust focus as needed.
Required Skill/Ability 2:
Extremely organized and meticulous.
Required Skill/Ability 3:
High aptitude for customer service and ability to manage conflict.
Required Skill/Ability 4:
Ability to craft clear and concise written and verbal communications for a variety of stakeholders.
Required Skill/Ability 5:
Proficient technical abilities with electronic devices and software systems.
Preferred Education, Experience and Skills: Experience in ticket operations and/or in an athletics environment. Strong supervisory or leadership experience. Knowledge of ticketing analytics and data management. Experience in ARMs, CSS/Coding, Google Sites, Photoshop, Qualtrics, Product/Service Sales, ScoreShots, Teamworks.
Drug Screen: No Health Screening: No
Background Check Requirements: All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
COVID-19 Vaccine Requirement: Thank you for your interest in employment at Yale University. Please also note that the university has a COVID-19 vaccination and booster requirement for all students, staff & faculty which is described in the COVID-19 Vaccine Program. As you search our open positions, you will see that all postings list their on-site addresses which gives more detail on the on-campus work location of the role.
Posting Disclaimer: The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.