James Madison University, a Division I Member of the NCAA is seeking an Assistant Director of Athletic Ticketing . This is a full-time position with a comprehensive benefits package.

Duties and responsibilities include but are not limited to:

• Independently manage and supervise daily ticket office operations including ticket sales, fund depositing and customer relations and service
• Facilitate all season tickets for football and men's and women's basketball
• Providing assistance to university departments in the ticketing of select special events
• Oversee all ticket operations for assigned sport(s).
• Supervising student ticket office staff
• Develop and implement the training for ticket office staff customer service skills
• Working with Athletic Marketing to develop strategies to maximize ticket sales and attendance
• Assisting the Duke Club with gift processing
• Manage Paciolan Ticketing Software
• Ensure compliance with all relevant institutional, Sun Belt and NCAA rules.

Required:

• Customer Service Experience
• Cash handling experience and experience with a ticketing software system
• Excellent communication skills
• Strong organizational skills
• Working knowledge of Microsoft Office
• Strong interpersonal skills; ability to work independently and as a team player
• Demonstrated creativity within a structured environment and the ability to work non-traditional hours

Preferred:

• Bachelor’s degree
• Previous ticket operations experience
• Paciolan experience a plus
• Preference will be given to candidates with previous supervisory experience
• Experience with HTML and web applications; design experience

To apply go to https://joblink.jmu.edu/postings/11950 or visit JobLink.jmu.edu and reference posting number S2663. Pay Range: $37,042 - $38,325.

James Madison University is an equal opportunity employer committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.