ASSISTANT DIRECTOR, TICKET OPERATIONS - ATHLETICS & BREN EVENTS

Come Join UCI’s Bren Center Management Team!  The University of California, Irvine is a top-ranked university dedicated to research, scholarship and community service. Founded in 1965, UCI is among the fastest-growing University of California campuses, with more than 27,000 undergraduate and graduate students and nearly 2,000 faculty members. The third-largest employer in dynamic Orange County, UCI contributes an annual economic impact of $3.6 billion. As a Division I member of the NCAA and the Big West Conference, UCI sponsors 18 intercollegiate sports.

We Are Looking For:

An Assistant Director, Ticket Operations who will be responsible for the daily operation, development, and management of the Bren Events Center/Athletics ticket office. Will fulfill ticketing requests, by building and managing ticketed events into the Paciolan ticketing system, for variety of clients including Intercollegiate Athletics, concerts, martial arts, cultural events, student events, and other multipurpose venue events. Responsible for accurately handling and organizing various amounts of revenue generated from multiple events in compliance with University cash handling and/or business policies and procedures. Provides customer support and uses independent judgment to resolve difficult problems resulting from customer or client complaints and event emergencies, while complying with all applicable policies and procedures and maintaining customer service. Responds to customer inquiries and communicates information regarding upcoming events ensuring all ticket office staff is informed of event information, promotions, parking and other relevant information. Recruits, hires, trains and supervises all student ticket office personnel. Develops and oversees a comprehensive and ongoing training program covering all aspects of ticket office and event operations.  Will works a variable schedule of hours including evenings, weekends, and holidays to manage regular box office business hours and event operations hours for scheduled events, as most events occur outside of regular business hours.

What You Will Bring to This Position:

Required

• Bachelor's degree in related area and/or equivalent experience/training
• Knowledge of Paciolan Ticketing system
• Ability to perform complicated ticket system functions
• Knowledge of ticketing accounting, security procedures, and cashiering controls
• Knowledge of customer service standards/procedures
• Demonstrated experience using personal computer, spreadsheets, databases, networks and software packages to complete reports
• Organizational skills and attention to detail
• Written and interpersonal communication skills

Preferred

• Minimum 2 years’ experience at a University or Athletic department setting
• Solid knowledge of institutional products and services
• Knowledge of University, Conference, and NCAA ticketing policies
• Knowledge of the campus and/or medical center including its achievements, mission, vision, goals, objectives, and infrastructure

To apply for this position and view the full job description, please use this link: https://bit.ly/3Hv1sUe or visit us online at (no www.) jobs.uci.edu, click on job listings and search for Job Number 28704.

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.