The Assistant Director of Athletics, Fitness and Recreation is responsible for planning and executing all aspects of the Babson athletics recreation program, providing a variety of recreational options and ensuring optimal utilization of Babson's recreation facilities for the Babson community, external members, and partners. This includes campus-wide health promotion programs and marketing initiatives. This position directs the administration and management of all programming and operational aspects of fitness, customer service, and any related special events; works with key stakeholders across campus to define, deliver, and expand recreational services and drive recreation revenue.
Responsible for the development, implementation, and evaluation of all recreation programs including but not limited to creating and enforcing policies, procedures, and operations; driving revenue through increased membership and continuously expanding recreation program offerings; hiring and supervising instructors. Works closely with the Assistant Director of Facilities Operations, Senior Associate Director, and other relevant stakeholders to provide appropriate recreation space and programming for the larger Babson community as needed.
Continually forecasts, measures, and adjusts operational strategy in consideration of trends, facility and program usage, membership feedback, department and campus goals, and financial performance. Reviews and analyzes data from patron feedback, membership usage, and revenue generation and makes recommendations for new and innovative programming on a continuous basis.
Serves on department and campus committees, teams, and groups as a recreation representative. Works directly with College Marketing to ensure that all related marketing, promotions, and communications are in-line with best practice, brand standards, and in accordance with College expectations.
Responsible for staffing fitness classes, intramurals, and all other related recreation activities, and for the selection, training, scheduling, supervision, and termination of all recreation workers.
Serves as the first point of contact for recreation-related conflicts and assists in guiding and advising relevant parties to resolve issues in a timely, productive, and positive fashion. Works closely with appropriate stakeholders to resolve any and all issues and elevates issues to the Senior Associate Director as needed.
Reviews all program rates & fees and recommends adjustments based on market data, when necessary.
Orders and tracks inventory for various point-of-sale items sold at front desk.
Oversees the day to day budget operations of the Rec Fit program including performing daily/monthly reconciliation and reporting of all revenue and expenses associated with RecFit (i.e. membership fees, point-of-sale), working with the Senior Associate Director to stay within budget for all compensation and non-compensation expenditures, and recommending cost-saving measures and potential revenue streams as appropriate.
Serves as the primary administrator of the RecFit membership program. Answers questions regarding program offerings, monitors membership transactions and ensures membership lists are up to date, provides customer service and orientation for new members, creates marketing strategies and uses appropriate promotion to increase membership numbers, and generates regular sales and membership reports.
Provides assistance and supports the daily operation of the department as needed.
Assumes additional responsibilities as required.
Student workers (5-7)
Fitness instructors (3-5)
Minimum Level of Education Required Bachelor's Degree
Position Knowledge/Skills & Abilities Requirements:
At least 5-7 years of experience.
Excellent oral and written communication skills.
Excellent attention to detail.
Strong financial/accounting skills.
Ability to work with all constituencies.
Facilitates a culture of inclusion and belongingness for all Babson community members and visitors, with an emphasis on developing programs that reach diverse populations.
Strong computer skills among an array of software, specific to department or College operation, including proficiency in Microsoft Office (Word, Excel, Access, PowerPoint, Innosoft Fusion).
Envisions and proposes new methods to perform tasks that support ET&A; takes thoughtful risks; and accepts new and ongoing initiatives, objectives, and solutions to gain sought-after results.
Anticipates and embraces change; demonstrates willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.
Ability to work nights, weekends, and some holidays.
Ability to travel; heavy lifting required (75 pounds and over).
May be required to work when the College is closed during snow emergencies.
Must have had a valid unrestricted U.S. Driver's License for one year, and maintain throughout employment an insurable (as determined by the College's insurer's criteria) or a satisfactory driving record; must successfully complete and pass the College's vehicle training program within the first 60 days of employment; annual or more frequent review of employee's driving record based on the College insurer's criteria; and safety training as required by management.