Provide Orange Carpet service via phone while leading a team of students in doing the same - providing all relevant information, verbiage, and tone to provide our supporters with an "Orange Carpet" experience. Respond in the best interest of Oklahoma State University for any athletic inquiries from customers, solving problems and fulfilling requests, while seeking consultation with Ticket Operations Directors when appropriate. Provide guidance to student staff, scheduling the inbound telephone service group to ensure the Ticket Office phone lines are fully staffed and maintained at all times. Full management of Soccer and M/W Tennis ticket operations, along with Football ticket operation assistance. Other game day operations may be required as assigned. Daily hours of operation will be 8:30am-5:30pm, with some night/weekend hours as necessary for events and to perform additional responsibilities.
Bachelor’s degree and one year customer experience, office/clerical experience including organization, filing and phone etiquette, education may be substituted in lieu of experience.
About Oklahoma State University
Oklahoma State University is an Affirmative Action/Equal Opportunity/E-verify employer committed to diversity and all qualified applicants will receive consideration for employment and will not be discriminated against based on age, race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, disability, protected veteran status, or other protected category. OSU is a VEVRAA Federal Contractor and desires priority referrals of protected veterans for its openings. OSU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.