*Manage large amounts of incoming calls *Generate sales leads *Identify and assess customers’ needs to achieve satisfaction *Build sustainable relationships and trust with customer accounts through open and interactive communication *Provide accurate, valid and complete information by using the right methods/tools *Meet personal/customer service team sales targets and call handling quotas *Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution *Keep records of customer interactions, process customer accounts and file documents *Follow communication procedures, guidelines and policies *Take the extra mile to engage customers
Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree
Additional Salary Information: Salary may depend on the Administrative Officer’s level of experience and geographic location.
About MARSHALL DESIGN GROUP
MARSHALL DESIGN GROUP IS A SEASONED AND PROFESSIONAL HOME STAGING COMPANY. MARSHALL DESIGN GROUP IS THE PARENT COMPANY OF MDG ESTATES AND HIGH END STAGING (HES). THE SCOPE AND SCALE OF THIS FAMILY OF HOME STAGING AND INTERIOR DESIGN COMPANIES IS PERVASIVE. MARSHALL DESIGN GROUP OWNS ONE OF THE LARGEST INVENTORIES OF FINE FURNITURE AND DECOR IN SOUTHERN CALIFORNIA. OUR FOUNDING MEMBERS AND BOARD OF DIRECTORS HAVE DECADES OF EXPERIENCE IN HIGH END STAGING AND SOUTHERN CALIFORNIA REAL ESTATE. FROM MILLION-DOLLAR CONDOMINIUMS TO RESIDENTIAL ESTATES OVER $40 MILLION, MARSHALL DESIGN GROUP IS THE TRUSTED NAME IN HOME STAGING.