Responsible for maximizing group ticket sales for football and men’s basketball home games. The Group Sales Account Executive will also have some responsibility for season ticket sales and other ticket sales products through outbound and inbound telesales efforts, and meetings with customers in the sales office and at client locations. Meet and exceed assigned sales goals.
*Willingness and ability to work evenings, weekends and holidays as required.*
Responsible for adhering to all Department and University policies and procedures, as well as the rules, regulations, bylaws and interpretations of the Big Ten Conference and the NCAA.
Achieve assigned sales goals for football and men’s basketball tickets through outbound telesales calls. Complete any/all call campaigns.
Work every home football game (estimated at seven per season) and the majority of men’s basketball home games (expectation is to work 14-15 of an estimated 17-18 games per season)
Receive inbound sales calls and increase sales through “up-selling” of customers.
Attend department meetings (ticket sales meetings, sales training, Town Hall and other meetings.
Conduct calls for specific department-related drives i.e., Wildcat Fund donation drive, football bowl game ticket sales drive, basketball postseason ticket sales drive, etc.
When assigned, attend athletic department and university events to engage potential customers, answer questions, and promote football and basketball tickets sales. Schedule and coordinate events as requested. Proactively attend business and/or social networking functions throughout the year to promote Northwestern Athletics, distribute business cards and gather sales leads.
Track all correspondence with customers via CRM software.
Performs other duties as assigned.
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in a major such as marketing, business administration, or related; OR appropriate combination of education and experience.
Demonstrated proficiency in Microsoft Office Suite.
Minimum Competencies: (Skills, knowledge, and abilities.)
Ability to work in dynamic fast-paced environment.
Ability to handle multiple tasks at once and meet deadlines.
Ability to remain focused on sales goals and work independently.
Professional verbal communication skills.
Strong organizational and time management skills.
Excellent customer service and problem solving skills.
Preferred Qualifications: (Education and experience)
Minimum of two years’ experience in direct sales with a proven track record in generating sales preferred.
Experience working with CRM systems such as Salesforce, ACT, Goldmine, Salesforce.com, Microsoft CRM, etc. preferred.
Experience working with ticketing systems (Paciolan preferred) preferred.
Prior sales experience in a telesales organization preferred.
Experience in tickets sales, telemarketing, appointment scheduling or cold-calling techniques along with a proven record of sales achievements preferred.
Proven track record in ticket sales preferred.
As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 38026
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Faculty members include Tony Award winners, MacArthur Fellowship recipients and members of numerous honorary and professional societies, National Academy of Engineering, American Academy of Arts and Sciences and American Council of Learned Societies. Research thrives at Northwestern University. Interdisciplinary teams at Northwestern work to solve society's problems and facilitate clinical and commercial use of their innovations with partners at Argonne National Laboratory, Fermilab, and local universities. Beyond being a dynamic learning organization, Northwestern employs a dynamic and diverse mix of faculty and staff who work proactively to ensure that the University is a special place to work. Northwestern is committed to the recruitment of a diverse faculty, staff and student body, fostering a climate that treasures differences and provides rich opportunities for learnin...g. To that end, Northwestern University actively seeks women, minorities, veterans, and disabled persons for employment and promotion throughout the University.
The Northwestern Work Environment. Our two main campuses are situated along Lake Michigan’s lakefront. The Chicago campus, located between the Magnificent Mile and Lake Michigan, offers outstanding views and is within walking distance of some of the city’s main attractions.The Evanston campus, just 12 miles north of downtown Chicago, sits among charming residential neighborhoods, parks, beaches, and bike trails.At our newest campus, in the architecturally significant Education City in Doha, Qatar, the University offers undergraduate programs in partnership with the Qatar Foundation.
Northwestern offers many benefit options to full and part-time employees including: Competitive compensation, Comprehensive medical, dental, and vision coverage, Tuition reimbursement, Pre-tax transit options, Professional development opportunities, Vacation, sick, and holiday pay, Excellent retirement plans, Work/Life balance and resources, Dependent care match, Faculty-Staff Assistance Program. We also provide employees with access to an abundance of recreational, cultural, and enrichment opportunities that take place on and off campus.