The Arena Manager is responsible for delivering a high quality, well-maintained facility, focusing on ice quality, operations, safety, fiscal health and customer satisfaction. In addition, they are responsible for developing a highly trained and customer focused staff that will help build customer loyalty and repeat business. The Arena Manager must work closely with the FMC Maintenance team, Programming team and Senior Management to accomplish these objectives. It is essential to this position to be regularly available during standard business hours as well as night, weekend and holiday hours to meet with staff, facility users and vendors and be present for routine and special events.
Key roles and areas of responsibility will focus on operations/facilities management; staff management; programming and customer service.
* Seasonal Rinks operate Mid-August to April.
Qualifications & Skills:
Experience in ice arenas or recreational facilities is preferred, however training will be provided for any candidate with the desire to learn and grow with FMC Ice Sports.
Self-starter with ability to analyze situations and develop solutions to problems with minimal supervision, strong organizational skills with ability to prioritize multiple tasks and manage time effectively.
Outstanding interpersonal skills to motivate and lead a team.
Ability to develop "out of the box" ideas for increasing facility usage, sales and controlling costs.
Ability to communicate effectively both verbally and in writing.
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About FMC Ice Sports
FMC Ice Sports (Facility Management Corporation) is a private Massachusetts corporation specializing in the management and operation of public ice arenas. Through consultation services, partial or complete management, continuous staff training and extensive industry management experience, FMC Ice Sports provides its clients a high quality facility and professional business operation.
Since its formation, FMC Ice Sports has become a leader in the field of community ice arena management. Working with public partners we have helped to expand the concept of contracted arena management services to include long term capital improvement leases that provide needed capital improvement funding for aging facilities. The success we have had is a direct result of creative programming, effective marketing, a sound management approach, conservative financial planning and an overall commitment to providing high quality, affordable recreation that reaches every sector of the community.
As the largest operators of public ice skating arenas in the country, FMC Ice Sports has extensive experience in various forms of contract management as well as consultation services. FMC Ice Sports was formed ...in 1992 for the sole purpose of providing professional management services to public ice skating arenas. The corporation is 100% owned by its founder and President, Rob McBride.
FMC Ice Sports currently operates eighteen Commonwealth of Massachusetts (DCR) skating arenas on 25-year capital improvement leases that began in June of 2002. In addition, FMC Ice Sports provides management and operations services for three municipal arenas in Massachusetts as well as a college arena.