The Athletics Department is accepting applications for a Program Assistant whose responsibilities will be to help coordinate and oversee the event planning and operations related to Iowa State University Athletics premium facilities including Jack Trice Stadium (stadium suites, Jack Trice Club, Sukup End Zone Club) and Hilton Coliseum (Johnny’s). This position reports to the Director of Premium Services and Special Events. The position will also assist in donor engagement as well as planning and executing special Athletics events, which may include Cyclone Tailgate Tour and Cyclones Unplugged.
This position will focus on providing high-level customer service to donors and patrons in the premium areas as well as donor engagement and stewardship. Additional responsibilities of the position include planning for small to large events on a regular basis; managing event databases and spreadsheets; working with donors, fans and external clients on a regular basis; developing communication to both internal and external constituents; maintaining website content, social media networks, mass emails and other event/premium correspondence. Responsible for adhering to the rules and regulations of the University, Big 12 Conference, and NCAA.
The successful candidate will possess the ability to be highly organized, provide exceptional customer service and donor relations, professional and detail oriented. Strong verbal and written communication, planning and time management, and the ability to solve on-site problems and make decisions will also be necessary in order to be successful in the position. The candidate must have the ability to foster positive, collegial, and collaborative relationships with a diverse population of internal and external constituents. The position requires the ability to work events that occur outside the normal business hours on evenings and weekends.
Required: Bachelor’s degree and 1 year of related experience; OR a combination of education and/or related experience totaling 5 years unless otherwise specified under supplemental required education and experience. Experience must be at a comparable level and directly related to the duties of this position.
Preferred: Event coordination or operations experience with an intercollegiate or professional athletics program. Hospitality experience working with donors, season ticket holders and patrons. Demonstrated experience using social media platforms for marketing work-related projects. Experience using Microsoft Office and Adobe Creative Suite. Degree in related field (hospitality, event management, public relations, athletics administration).
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status and will not be discriminated against, email firstname.lastname@example.org.
Employer will assist with relocation costs.
Internal Number: 90220P
About Iowa State University
Iowa State University is a public, land-grant institution, where students get a great academic start in learning communities and stay active in 800-plus student organizations, internships, research and study abroad opportunities. More than 34,000 students are enrolled and are served by over 6,200 faculty and staff.
Ames, Iowa is a progressive community of 60,000, located approximately 30 minutes north of Des Moines, and recently voted one of the best college towns in the nation.
The Cyclones are a NCAA Division I athletics program and an original member of the Big 12 Conference. Iowa State began competing in intercollegiate athletics in 1892 and currently sponsors 18 intercollegiate sports. Iowa State University Athletics strives to help unite the university community and be a source of pride for all constituents by consistently demonstrating high levels of performance academically and athletically along with professional conduct by its staff and student-athletes.