The University of Alabama at Birmingham (UAB), an NCAA Division I institution and member of Conference USA, is seeking a Ticket Office Customer Service Manager. The successful candidate will report to the Assistant Athletics Director for Ticket Sales & Service. Primary duties for this position include the following:
•Manage all aspects of ticket operations and oversee ticket operations team
•Responsible for the day-to-day supervision and coordination of ticket and sales processing, ticket distribution, financial reporting and event management.
•Assist with our ticket sales website and all online ticket sales functions.
•Manage, hire, train, and schedule our ticket office student staff including events held on nights and weekends is expected.
•Assist with the day-to-day working relationship with the outside partners.
•Assist in maintaining proper internal controls in regards to cash handling, PCI compliance, and other Athletic department and University (Office of Accounting and Business Services) established policy.
•Other duties as assigned by Assistant Athletic Director of Ticket Sales & Service
Minimum requirements include a bachelor’s degree in a related field. Candidate must demonstrate strong interpersonal and verbal communication skills with the ability to develop and maintain effective relationships with both internal and external constituents. Candidate must demonstrate the ability to communicate effectively in writing. Candidate must also possess strong organizational and time management skills with the ability to prioritize and manage multiple tasks.
Applications must be submitted online via the UAB HR website at www.uab.edu/careers and are not accepted via mail, email or fax. Reference number for this position is T59840. For assistance, please contact UAB Recruitment Services, at 205.934.4030.
UAB is an Equal Opportunity/Affirmative Action Employer committed to fostering a diverse, equitable and family-friendly environment in which all faculty and staff can excel and achieve work/life balance irrespective of ethnicity, gender, faith, gender identity and expression as well as sexual orientation. UAB also encourages applications from individuals with disabilities and veterans.
Internal Number: T59840
Known for its innovative and interdisciplinary approach to education at both the graduate and undergraduate levels, the University of Alabama at Birmingham is an internationally renowned research university and academic medical center and the state of Alabama’s largest single employer, with an economic impact exceeding $7 billion annually on the state.