The Director of Ticket Operations is responsible for the oversight of all ticketing functions for UTC Athletic events, as well as events hosted within the McKenzie Arena including non-sporting events, concerts, and shows. The successful candidate will serve as the primary contact for the ticket office, providing premier service to all. The position will assist with pricing structures and strategy, as well as collaborate with marketing efforts of the Athletics Department to help generate revenue through increased ticket sales. The Director of Ticket Operations is responsible for maintaining and operating the ticket system, along with providing accurate reporting for both UTC Athletic and McKenzie Arena events. The successful candidate must possess excellent communication skills and have the ability to meet deadlines while working in a team-oriented environment. The position shall serve as the primary contact for Paciolan and the lead trainer to all ticket personnel for the ticketing software. The position oversees two (2) full-time staff members, along with numerous part-time employees. This is a full-time position with benefits that reports to the Senior Associate Athletic Director for External Operations. Some evenings and weekend hours are required. Compensation competitive and commensurate with education and experience.
Minimum Qualifications: ? Bachelor’s Degree in Sport Administration, Marketing, Business, or related field; Masters’ Degree in Sport Administration, Marketing, Business, or related field preferred ? 2 years of experience in leading a Ticket Office; Intercollegiate Athletics or Professional Sports experience preferred ? Experience with Paciolan (Pac7, SB Client, Salesforce CRM, PacMail, eQuery Reporting, etc.) or similar ticketing system ? Excellent oral and written communication skills ? Ability to maintain accurate reporting and financial records ? Ability to work under pressure, multitask, and meet deadlines ? Demonstrated ability to work as a member of a team, as well as the capability of completing projects individually ? Ability to maintain positive relationships with external and internal constituencies; Must maintain excellent customer service skillset ? Working knowledge of, and compliance with, the university, Southern Conference and NCAA ticket operation policies.
Additional Salary Information: Compensation competitive and commensurate with education and experience.
About University of Tennessee at Chattanooga
The University of Tennessee at Chattanooga is a national model for metropolitan universities with over 11,000 students. In collaboration with our many regional partners, we offer our students an experiential learning environment graced with outstanding teaching scholars in bachelor's, master's, and doctoral programs. The Chattanooga Mocs are a Division I Athletics Program which consists of approximately 290 student-athletes. We are a member of the Southern Conference.
The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.
Athletics website: http://www.gomocs.com