The Director of Ticket Operations provides direction and oversight of the University of Tulsa Athletics Ticket Office. The Director of Ticket Operations is responsible for event accounting, reconciliation and general processing, including renewals, allocations, printing, distribution of tickets, monitoring the computer ticket system (Paciolan) as well as the online system (EVenue) and continuous update of season ticket holder information to ensure the highest level of customer service. The Director of Athletic Ticketing will be responsible for revenue deposits for all sports and maintenance and operation of ticket office equipment. The Director of Ticket Operations will work closely with the Associate Athletics Director/Business Operations, the Associate Athletics Director/Revenue Generation & Fan Engagement, and the Director of Ticket Sales.
Utilizes the Paciolan ticketing system to complete all aspects of ticket operations
Responsible for the accurate creation of each sport season within the Paciolan system
Monitors all daily ticket office activity and functions in person and online
Responsible for the setup, invoicing and fulfillment of season ticket renewals
Serves as the Coordinator of the Paciolan ticketing system
Serves as the Liaison between TU partners StubHub and Experience
Works with Marketing and Sales Department to establish ticket philosophies and pricing
Coordinates with Marketing and Sales to establish group ticketing policies and procedures
Handles daily balancing and deposit of ticket office funds
Complies and monitors all policies and regulations set forth by the NCAA, American Athletic Conference and University of Tulsa Athletics Department
Reports discounted tickets to University Controller for University tickets benefits for employees and retirees
Hires, supervises and trains Ticket Office work-study students
Serves as the liaison between the TU bookstore ticket outlet and the Athletic Department
Strives to find new and innovative ways to provide support fan experience and engagement
Regularly communicates the progress, outcomes, and direction of work to the Associate Athletics Director/Business
Adheres to all NCAA, American Athletic Conference, and The University of Tulsa rules & regulations
Assists with other related duties as assigned
Bachelor’s Degree and two-three years of experience in ticket operations; experience with Paciolan Ticketing Software; knowledge of NCAA rules and regulations; excellent oral, written, and presentation skills, strong work ethic and self-starter; excellent organizational skills and great attention to detail
Master’s degree and 5 years of Paciolan experience in ticket operations
The University of Tulsa seeks to recruit and retain talented students, faculty and staff from diverse backgrounds. The University of Tulsa is an affirmative action/equal opportunity employer and encourages qualified candidates across all group demographics to apply. The University does not discriminate on the basis of personal status or group characteristic including, but not limited to race, color, religion, national or ethnic origin, age, sex, disability, veteran status, sexual orientation, gender identity or expression, genetic information, ancestry, or marital status.
Please submit a cover letter, résumé, and contact information for three references to: The University of Tulsa, Office of Human Resources, 800 S. Tucker Drive, Tulsa, OK 74104 or email to firstname.lastname@example.org. The review of applications will commence immediately and will continue until the position is filled.
The University of Tulsa is an Equal Opportunity Employer Disabled/ Veteran.
Internal Number: 21475
About The University of Tulsa
The University of Tulsa is a private, independent, doctoral-degree-granting institution whose mission reflects the core values of excellence in scholarship, dedication to free inquiry, integrity of character, and commitment to humanity. The University of Tulsa is an NCAA Division I - Football Bowl Subdivision (FBS) university and member of the American Athletic Conference in all sports. The University seeks to provide student-athletes with the opportunity to compete at the highest level while making progress toward completion of a meaningful degree within an environment consistent with high academic standards, a commitment to equity and diversity, sportsmanship, personal growth and development, and ethical conduct. University website: www.utulsa.edu.