The University of Michigan Athletic Department is seeking a highly talented and energetic Ticket Service Representative. The Ticket Service Representative interacts with customers to provide and process information in response to inquires, concerns and requests about tickets to the Athletic Department events and activities. This individual is responsible for providing public relations and administrative support to the Athletic Department Ticket Office and communicates and coordinates with other internal offices.
Responds promptly and professionally to inquiries, requests and feedback from season ticket holders, donors, alumni, students, faculty and staff and the general public.
Provide information regarding tickets, parking, disability accommodations and other matters surrounding all athletic events.
Serve as the ticket manager for one or more Olympic Sports.
Assist ticket managers with home/away athletic events to include working in a gameday capacity.
Work with various ticket managers to learn topics to further career in ticket operations.
Provide game day assistance to individuals and coordinate high volume ticket distribution areas.
Process orders for season tickets, single game tickets, and coordinate disposition of items.
Process and balance financial transactions for tickets, parking, and donations.
Generate batch reports for University audit and prepare cash deposits.
Respond to customer complaints and inquiries and determine appropriate solutions.
Manage multiple administrative duties while responding to phone, email and personal contacts.
This position requires evening and weekend hours with advance notice.
Perform other duties as assigned.
Bachelor’s degree and previous ticket representative or ticket office experience.
Must possess the ability to effectively respond and attend to customer needs.
Must be able to professionally and effectively resolve customer complaints.
Must be fully committed to delivering an Exceptional Guest Experience for every customer.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.
How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 168168
About University of Michigan Athletic Department
The University of Michigan athletics date back to 1866 when baseball became the school’s first varsity athletic team. Now, 150 years later, the athletic department fully supports 31 varsity athletic teams and annually ranks among the premiere collegiate athletic programs in the nation, both on the competition field and in the classroom.
The Wolverines have accumulated 52 national team titles along the way, with ice hockey and men’s swimming and diving claiming more national championships in their respective sports than any other Division I program. In 2001, the field hockey team won Michigan’s first women’s NCAA title, followed four years later by softball who claimed the first Women’s College World Series title east of the Mississippi in 2005.
At the Big Ten Conference level, Michigan is far and away the preeminent athletic program. Upon the conclusion of the 2007-08 academic year, the Wolverines claimed a Big Ten record 343 conference team titles, 117 more than their closest competitor. One of the original member institutions from 1896, Michigan teams have won more Big Ten titles than any other conference member in nine sports: baseball (35), football (42), women’s gymnas...tics (16), women’s rowing (4), softball (12), men’s swimming and diving (33), women’s swimming and diving (14), men’s tennis (36) and men’s track and field (57).
Dynasties have been developed over the years in sports such as football who boasts more all-time victories, and the highest winning percentage, in the history of collegiate football. The Michigan women’s gymnastics team has won 15 Big Ten titles in the last 17 years. The women’s swimming and diving team, who won a record 11 consecutive conference titles from 1987-1998, and women’s gymnastics also claim more total championships (14) than any other women’s program – in any sport – in the history of the conference.
Academically, Michigan is just as proud of its 71 student-athletes who have combined for 96 Academic All-America honors, including fullback Dick Balzhiser who was initiated into the Academic All-America Hall of Fame in 2002.
Our website – MGoBlue.com – is one of the most unique and heavily visited collegiate sites in the world.