Manage the Athletics Department Ticket Office with an emphasis on premier customer service.
Coordinate all ticket sales for football, basketball and baseball including, but not limited to: a.Organize and sell ticket packages not limited to and including season tickets, mini-plans, individual game sales and special events. b.Coordinate ticket deposits with Business Office; c.Organize and coordinate ticket distribution; d.Coordinate all seat assignments. e.Coordinate the design, layout and purchase of season tickets and individual game tickets.
Manage Troy Athletics use of ticketing/donor management platform, working with software representatives to maximize effectiveness and innovation.
Work closely with Marketing, Ticket Sales and Development groups to maximize revenue generation.
Coordinate Ticket Office operations, including but not limited to: a.Maintain an accurate record of tickets to athletic events, their receipts and disbursement. b.Maintain accurate records of ticket sales and attendance figures for use in developing departmental reports and projections. c.Ensure the staffing of the ticket office during normal business hours via a combination of Graduate Assistants, Student Assistants and Volunteers. Train staff to provide great customer service. d.Work with customers, Troy University Faculty and Staff and the general public on a daily basis, ensuring great customer service. e.Assign and distribute complimentary tickets within established departmental, institutional and NCAA regulations. Maintain necessary records.
Minimum of one year working in ticket sales.
About Troy University
Troy University is located in the southern part of Alabama. The Department of Athletics sponsors 16 varsity sports. TROY is an FBS institution and a member of the Sun Belt Conference. Troy University: “Alabama’s International University”.