Auburn University Athletics is seeking candidates for the Ticket Office Intern position. The intern interacts with customers to provide and process information in response to inquiries, concerns and requests regarding tickets to the Athletic Department’s events and activities. This individual is responsible for providing public relations, administrative and communications support to the Athletics Department Ticket Office and coordinates with other internal offices.
Responsibilities include but are not limited to:
Provide excellent customer service at events, on the phone, by email, and at ticket windows.
Help in scheduling a group of 20+ student workers for 100+ events throughout the year.
Assist with ticket related functions for all home Baseball, Gymnastics, Men’s & Women’s Basketball, Football, and Softball games including Selling, Will Call, Player Guest, Troubleshooting, Student ticketing, and customer service.
Gain experience using Jump Forward for Player Guest tickets.
Printing/mailing of all tickets purchased
Gain experience in inventory management and building & creation of seasons and maps in Paciolan.
Become familiar with Paciolan ticketing software to assist in customer inquiries, orders, data entry, and account management.
Provide assistance in reconciliation and auditing of tickets and cash for deposits.
Provide general and specific information regarding tickets, parking, disability accommodations and all matters surrounding Auburn Athletic events.
Act as representative of the Auburn Athletic Department at various home events.
Preform other duties as assigned.
Entry into the candidate pool requires a Bachelor’s Degree from an accredited college or university. Previous work experience in a ticket office or athletic department is preferred. The ideal candidate must be dependable and willing to work nights/weekends/holidays, possess strong communication and organizational skills, and able to provide top level customer service when addressing customer complaints and issues. Experience with Microsoft Office is required. Adobe & Photoshop and Paciolan ticketing system experience are preferred, but not required.
Interested applicants must submit their resumes and cover letters to Corbin Lawver, Assistant Director of Ticket Operations – email@example.com
Auburn University is an EEO/Vet/Disability employer.
About Auburn Athletics
Auburn University has developed into one of the largest universities in the South, remaining in the educational forefront with its traditional blend of arts and applied science and changing with the needs of today while living with a respect for the traditions and spirit that are Auburn. The Athletics Department, in keeping with the mission of the University, and in a spirit of inclusion, encouraging diversity and equitable treatment for all, will seek to abide by the rules, to manage its fiscal affairs in a responsible manner, to educate its student-athletes, and to win championships, thereby bringing credit to Auburn and its people. The Auburn Tigers compete at the highest level of intercollegiate athletics as a charter member of the Southeastern Conference. Auburn fields 19 varsity teams with approximately 500 student-athletes supported by more than 225 full-time staff on the campus of Auburn University in Auburn, Alabama.