Description: Customer Service Representatives will provide service to members of our clients with C3 in the booming and ever growing Healthcare industry! The programs we are hiring for offer many exciting incentives! Feel rewarded in making a difference for members we speak to on a daily basis!
Company Overview: Cannon & Noto Enterprise Customer Service Representative for corporations who view customer care as a strong component of their growth and brand development strategies . Cannon & Noto Enterprise builds solid partnerships with its clients based on mutually determined business objectives. Our service offering includes contact center services, web services, data analysis, back office solutions and consulting services. Although NY Metro CPR, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry. Consistency across our centers, regardless of geography, is at the core of our operating philosophy. Position Purpose: The Customer Service Representative will provide outstanding service acting as the primary point of contact for customers regarding products and services related to the client. Associates will provide callers with thorough service that builds relationships, resolves issues, provides them with additional services where appropriate and increases overall trust and satisfaction in the client's products and services.+ Job Responsibilities: Professionally handle high volume incoming customer inquiries regarding products and services Thoroughly and efficiently gather customer information, assess and fulfill customer needs, educate customer and sell addition services- when doing so will enhance the customer’s overall product satisfaction. Resolve customer issues accurately and efficiently including billing inquires, adding additional services and providing routine technical support. Handle back office work including responding to email inquiries accurately and effectively Meet or exceed company and client performance metrics Maintain a balance between company policy and customer benefit in decision making. Continuously evaluate and identify opportunities to drive process improvements that positively impact the client and its customers Responsible for call and email disposition and compiling and generating reports as require High School Diploma or GED required 1+ years of experience in customer service required ideally in the program’s industry
Requirements: Basic knowledge of keyboard and computer skills required Provide excellent customer service by taking in-bound calls for customers Ability to work in a fast-paced and high volume environment. Ability to multi-task. Willing to develop additional product knowledge. Must be able to establish a positive rapport with our customers and build long-term relationships. Previous sales, call center or customer service experience is preferred.
Internal Number: 2
Cannon & Noto Enterprise Customer Service Representative for corporations who view customer care as a strong component of their growth and brand development strategies .Cannon & Noto Enterprise builds solid partnerships with its clients based on mutually determined business objectives. Our service offering includes contact center services, web services, data analysis, back office solutions and consulting services. Although Cannon & Noto Enterprise