| Game Day Operations: Accountable for the game day operations budget. Responsible for financial decision making, allocating resources, and maintaining detailed records of financial transactions. |
Direct all game day operation. Establish policies and procedures for credentials, crowd control, emergency management, and facility access. Implement and enforce game day conference policies. Develop a game day operations manual and provide administrative support. Regularly communicate with a variety of constituents, including coaches and administrators, officials, and conference representatives.
Develop and implement game day policies related to prohibited items, ADA, credentials, crowd control, emergency management, and facility access at all ICA venues.
Provide exceptional customer service through recruiting, hiring, training, scheduling, supervising, and evaluating game day Event Staff Team Members for all Athletic events. Determine pay rates and approve payroll for CST( customer service team)members.
Provide leadership to develop and implement strategic customer service initiatives to enhance the game day experience. Ensure customer service initiatives conform to the department’s vision, missions, and core standards for customer service.
Serve as the direct supervisor to two Graduate Assistant Event Managers. Event Managers will oversee the following: Outside revenue generation from rentals, Olympic Sport Day of Game operations, Facility tour program, etc.
Outside Rentals Responsible for long range planning and implementation of rental rates and rental policies for internal and external groups. Use this plan to market, sell, and enhance the presence of Athletics in the community and generate additional revenue through facility rentals.
Design, manage and update rental information including website information and marketing materials. Work with web developer to ensure content on site accurately markets and sells athletic rental space to the community. Work with Creative Services to develop marketing materials to present those interested in renting the facilities.
Secure services, supplies, and equipment for rentals through outside vendors and dealers. All equipment, services, and supplies for rentals will be managed by Athletics to ensure all facility guidelines and policies are fulfilled.
Perform other related duties as required.
Shift: Evening and weekend work required. Also requires work outdoors