Specific Duties and Responsibilities:
A. Supervision of Personnel 30%
- Recruit, hire, train, supervise, and evaluate student staff.
- Falcon Center Tech. Support Student Staff (8-10)
- Maintain a student management structure that fosters position growth and upward promotion.
- Work with staff through periodic meetings to identify and monitor progress of annual goals and learning outcomes.
- Establish and support a positive and collaborative professional relationship with other university departments, student organizations and community agencies.
B. Facility and Service Planning 30%
- Assure that facility equipment and event services effectively meet the needs of customers.
- Coordinate, design and implement short and long range equipment improvements and maintenance.
- Serve as project manager and oversee assigned A/V projects throughout the Falcon Center and satellite venues.
- Assure facility equipment use is effectively coordinated and managed to maximize use of available equipment.
- Assist with the management of facility equipment and technology resources.
- Assist with policy development and training related to equipment security, risk management and building safety.
- Operate and maintain all Falcon Center event equipment including computer, audio and video systems.
- Maintain and upgrade systems that support Falcon Center operations including electronic classroom equipment, Digital Signage, People-Counting Systems, Architectural Lighting Systems, A/V equipment and Televisions.
- Assist Falcon Center, HHP, Recreation and Athletic departments with A/V equipment upgrades and support.
- Participate in the coordination of all activities in the Falcon Center and its satellite operations/facilities.
- Serve as the Falcon Center administrative liaison for negotiation and planning to meet technical rider aspects of performance and/or rental contracts.
- Perform and coordinate repair of equipment, including contractors or manufacturers.
- Maintain inventory, equipment manuals and technical drawings to take advantage of warranties, electronic document management and inventory reduction through supply management.
- Serve as the main point of contact for all IT, AV, Sound, Lighting technology in the Falcon Center for all new projects, facility enhancements, and new installations.
- Assist with installation and configuration of all hardware operating systems and applications
- Lead staff members through a series of actions, either face to face, on the phone, online or other to set up systems or resolve issues.
- Replace parts, upgrade hardware/software, on agreed upon replacement schedule.
- Trouble shoot all system and or network problems regarding hardware and software faults.
- Replace parts as required
- Provide support to users including procedural documentation and relevant reports.
- Support the roll out of new software, hardware and other new applications.
- Setting up new user’s accounts, profiles, and dealing with password issues.
- Support of proprietary software and serve as the communication linguist between the user and technical entity.
- Assist with card access, door hardware, and point of control software and hardware.
C. Supervision of Fiscal Resources 30%
- Assist in the development of both short term and long range financial plans for the Falcon Center, which employs a self-sustaining budget plan and foster entrepreneurial spirit.
- Assure compliance of fiscal operations consistent with state and university policies and procedures.
- Assure that technical equipment expenditures are prudent, appropriate and consistent with established goals and the missions of Falcon Center and the University of Wisconsin – River Falls.
- Prepare departmental and contractual purchasing requisitions regarding technical equipment.
D. Student Development 10%
- Provide campus facilities and services that complement and supplement the mission of the university and focuses on student learning in a team environment.
- Interact with students as a positive, ethical and moral role model.
- Promote an environment of neutrality with respect to event management that supports a diverse population.
- Help students learn by providing them a practical learning environment that is positive and builds self-confidence and communication skills.
E. Public Relations 5%
- Foster a positive relationship with students, faculty, staff, alumni and external constituencies that utilize university facilities, services and programs.
- Create working relationships with local businesses.
- Embrace and support diversity as part of the educational process.
F. Other Duties 5%
- Work as an active member of the Falcon Center operations team to maintain a constant focus on team-building and ultimately team success.
- Communicate through various media including phone, email, text message, video or other methods necessary ensure all constituents are aware of situations affecting them through the actions of performing this job.
- Involves work expectations outside of normal UWRF office hours to include weekends and evenings as required to ensure successful event support.
- Attend and participate in meetings as requested and assigned.
- Support other duties and responsibilities as assigned.
Scholarly and Professional Activity
- Attend local, system, regional and national meetings/conferences related to event management, operations, facilities and programs.
- Network with colleagues to keep abreast of current trends and issues in the A/V profession.
- Subscribe to and read professional journals related to event management.
- Attend in-service and staff development workshops and seminars.
Professional University Service
- Represent the Falcon Center at major university functions and events.
- Serve on campus committees as requested and assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Bachelor's degree and a minimum of 3 years’ experience from an accredited university is required. Practical experience during the undergraduate experience may be considered depending on the breadth of experience. Extensive knowledge of, or the demonstrated ability to learn, computer systems and software (Email, Web Page Management, Payroll, Excel, Word, Microsoft Visio, Helpdesk/Support Ticket software) is necessary. Demonstrated proficiency with Dean Evans Event Management Software is preferred. Extensive knowledge and experience with event management and audio systems (digital signage systems, scoring equipment, audio recording and playback, and DSP systems) is recommended. Ability to assist with installation and configuration of all hardware operating systems and applications is necessary. Demonstrated ability to work collaboratively with diverse clientele, excellent oral and written communication skills, and sensitivity to the needs of students and community users is necessary. Experience in staff management (particularly students), customer service and advising and/or training is preferred. Ability to work a variable schedule, which includes evenings and weekends, is necessary.
The ability to work at heights and in darkened facilities, moving weight loads sometimes exceeding 75 pounds, working in confined spaces, working on ladders and personnel lifts and working outside of standard university office hours to include weekends and evening is required.
Online applications are REQUIRED at: https://jobs.uwrf.edu/ Materials not submitted electronically cannot be considered.
- Letter of interest specifying qualifications and experience (cover letter)
- An unofficial transcript (official copies of transcripts will be required if hired).
- Provide the names, addresses, telephone numbers, and e-mail addresses of three references who can specifically comment on your ability, experience and professional preparation (references).
Inquiries should be addressed to: Charlie Sowa, Search Committee Chair email@example.com
Deadline to Apply: Initial review of applications will begin upon receipt. For full consideration, applicants should submit all required materials by November 6, 2016. A criminal background check will be completed on final candidates. The selected candidate must be able to pass a post-offer pre-employment screen.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
UW-River Falls does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources at 715-425-3926.
UW-River Falls Diversity Statement: We declare that diversity and inclusivity are core values. We dedicate ourselves to build a culture grounded in principles of equity, social justice, and excellence. We fundamentally affirm and embrace the multiple identities, values, belief systems, and cultural practices of all individuals and communities. We will address fundamental issues of bias, discrimination, and exclusion.
The University is committed to creating an educational community which enhances student awareness and appreciation of diverse ethnicities and cultures and identities which actively supports tolerance, civility and respect for the rights and sensibilities of each person without regard to economic status, ethnic background, political views, sexual orientation, or other personal characteristics or beliefs. Awareness of and sensitivity to diverse ethnic and cultural heritages are especially sought in applicants.
UWRF is an equal opportunity, affirmative action employer subject to all state and federal regulations pertaining to non-discrimination based upon sex, gender identity or expression, sexual orientation, race, color, national origin, religion, disability, marital status, age, arrest and/or conviction record, veteran status, and membership in the national guard, state defense force, or any other reserve component of the military forces of the United States or the State of Wisconsin. All persons, especially women, persons of color, people with disabilities and protected veterans are encouraged to apply. Employment is subject to federal laws that require verification of your identity and legal right to work in the United States as required by the Immigration Reform and Control Act.
For a copy of the UWRF campus safety information, see http:www.uwrf.edu/Police/CampusRecordsCrimes.cfm or call University Police at (715) 425-3133 for a paper copy. This material includes crime statistics (Annual Security Report) and information on crime prevention, sexual assault, and drug/alcohol issues.