| Position will support the Director of Ticketing and Sales with all day-to-day CBU Box Office operations, including ticketing sales, ticket fulfillment, report generation, worker management, and the design of season ticket and mini plan campaigns. |
Other duties may be assigned. 1. Understand and agree to abide by the mission of CBU and the CBU Athletics Department. 2. Understand and agree to abide by the policies and procedures of the CBU Box Office. 3. Understand and agree to abide by the laws and regulations of the NCAA and CBU affiliated athletic conferences. 4. Assist in the day-to-day operations of the CBU Box Office by providing excellent customer service online, over the phone and in person. This will include answering customer questions over the phone, responding to customer inquiries through our Live Help Assistance, and assisting walk up customers pre-game or day of event. 5. Assist with developing and executing individual, season and mini-plan strategies for all applicable CBU sporting and on campus ticketing events. This will include establishing sales goals, creating revenue generating ticketing promotions and sales initiatives, making outbound sales calls, attending community events promoting ticketing packages, and overseeing outbound sales team. 6. Assist Director of Ticketing and Sales in managing annual budget for ticketing department. 7. Assist Director of Ticketing and Sales with the hiring, management and supervision of student workers and outbound sales team. 8. Act as a primary contact and help oversee all ticketing operations for soccer, basketball, volleyball, baseball, softball, water-polo, wrestling, swimming, theater arts, and on-campus hosted concerts. These duties will include printing of tickets, managing complimentary pass lists, overseeing will-call operations, managing CBU student workers, and reconciling cash with detailed financial reports at the closing of days’ business operations. 9. Assist with support and utilization of CBU Ticketing Software. This may include fulfilling ticketing requests, assisting customers with questions they may have, helping build events within ticketing system, ticket design, or managing customer or sales reports. 10. Help prepare regular ticket sales audits and reports through ticket system to reflect revenue and attendance at CBU events. 11. Assist with social media campaigns dealing with ticketing operations. 12. Provide Director of Ticketing and Sales help with database management, including managing and organizing duplicate customer accounts, working with the alumni office to keep records up-to-date, and assisting customers with address changes throughout the year 13. Oversee student ticket reservation process for CBU Basketball events. Help coordinate with Director of Ticketing and Sales the amount of student seats that need to be blocked off in CBU Event Center. 14. Help to communicate with donors, public, students and faculty-staff on a regular basis to fulfill seating requests, resolve complaints and offer support 15. Opening and closing of CBU Box Office before and after business hours on certain occasions. 16. Assist in coordination with various members of the athletics department including, but not limited to: Marketing, Communications, Facilities, Event Management, Athletic Department, Theater Arts, Community Life and other departments. 17. Help Director of Ticketing and Sales coordinate event logistics as needed with other event staff to ensure operational readiness, efficiency and resource utilization for the consistent fulfillment of services related to ticketing and satisfactory customer service. 18. Develop a strategic plan to build relationships between groups within the surrounding Riverside community and CBU. This will include coordinating with local churches, businesses, youth groups, youth teams, and local schools to establish a group day/night where members of their group will enjoy a CBU Event, participate in promotions throughout the event, and be offered established group pricing.