| Georgia Tech Athletics has an exciting opportunity for an Assistant Director of Ticketing and Analytics. This position provides exemplary customer service to our fans as well as other departments within the GTAA. Additionally this position works within our structure and mission in order to increase revenue through ticket sales through industry best practices. |
Job Purpose: Provide service to customers for tickets to Georgia Tech athletic events to include operation of automated ticketing systems, responding to customer inquiries and maintaining associated records. Coordinates ticketed admissions to sporting events. Major Responsibilities: •Coordinate and provide phone and window services related to sporting event ticket inquiries, sales and related customer services. •Monitor performance of and operate ticketing related software systems. •Participate in sports event management through coordination of ticketed admissions process. •Account for and report on ticketing sales. •Supervise activities of interns and student employees as required. •Perform other related duties as assigned.
Additional tasks may include:
•Manage data collection and analysis, and present results to the appropriate athletic department staff to help direct marketing and ticketing decision making processes. •Analyze data from ticketing system to better understand customer purchasing behavior and provide sales comparisons relative to previous seasons. •Monitor secondary market activity and utilize findings to make informed recommendations on ticket pricing and sales strategies. •Provide daily support to Aspire new sales and retention staffs, including utilizing data to provide sales team with warm leads based on customer behaviors. •Create reporting system to monitor internal sales rep productivity, sales performance results, and revenue generated from ticket sales. •Collaborate with Athletic Association representatives to provide data towards the construction of marketing plan, determination of sales and fundraising strategies. •Make variable and dynamic pricing recommendations. •Benchmark Athletic Association ticketing practices against other NCAA peers and professional team competition. •Work with sales team to identify which clients are most likely to churn, and provide input on proactive programs designed to prevent defection. •Assist with creation of fan surveys as needed. •Serve as a liaison with all external units for fan contact data collection and coordination of strategy related to ticketing, marketing, fundraising and other revenue generation / fan development initiatives. •Increase engagement with members of database and effectiveness of targeted communications. •Create reporting system to monitor overall ticket and seat donation revenue as well as additional fan development related revenue streams. •Responsible for daily, weekly and monthly financial reconciliations for all ticketed sports seasons. •Oversee auditing, season-end balancing and year-end balancing. •Manage daily deposit procedures and open/close daily batches for all employees in Paciolan. •Cooperate with the Athletics Compliance Office regarding NCAA rules and policies, including reporting requirements, and make a determined effort to ensure that staff and teams are in compliance. •Exhibit the GT Athletics core values of character, excellence, teamwork, and innovation. Promote these values throughout the organization with a focus on fulfilling the GT Athletics mission.
Additional information: Successful candidate must be able to pass a background check which will include a credit check. Please visit http://www.policylibrary.gatech.edu/pre-employment-screening to obtain GT's background and credit policy. The successful candidate will possess the following competencies: • Adaptability • Collaboration • Communication • Decision Making and Problem Solving • Self Development • Service • Stress Tolerance • Technical Skills • Strategic Focus • Integrity
Impact & Influence: This position will interact on a consistent basis with: Ticketing Operations management and staff, customers. This position typically will advise and counsel: customers, interns and student assistants. This position will supervise: NA.