| Description The Athletics Department is now accepting applications for an Assistant Manager of Ticket Services! The primary role will be to manage day-to-day operations of Athletic Ticket Office, service, retention, renewal, and upgrade of new and existing season ticket holders for all ticketed sports through the use of all of our technology and marketing tools. |
This position will participate in programs that have been developed to increase season and individual ticket sales, increase attendance, and grow relations between donors, internal and external customers, and students. They will also be responsible for promoting the philosophy and objectives of the intercollegiate athletics program. This includes adhering to the principles of the Athletic Department’s Mission Statement, Diversity and Inclusion Mission Statement, Core Values, Policies and Procedures, as well as the rules and regulations of the University, the Pac 12 Conference and the NCAA.
What your key responsibilities will be: •Manage all operational aspects of women's basketball, including but not limited to creating season in ticket system. •Manage the renewal, retention and upgrade of new and existing season ticket holders for all sports. •Work with marketing and sales to increase attendance and revenue for women's basketball. •Make decisions based on customer information and feedback. •Prepare, analyze and interpret sales reports using Spectra (Paciolan), CRM software, Ticket Intelligence and Ballena software to analyze seat upgrades and moves. •Manage the day-to-day operation of the Ticket Office and Ticket Services. •Serve as liaison for sales team. •Create and maintain online promo codes and Group Ticket Window. •Hire, supervise, and train student workers for ticket office, including part-time employees for events. •Assist Assistant Athletic Director, Ticket Operation, and Sales & Service with supervising, reconciling and invoicing non-University events which includes concerts, high school tournaments, etc. •Illustrate leadership and provide role model qualities to all part-time and student customer service representatives. •Strategize, plan, and implement customer service training, along with season ticket renewal and retention plans coordinated with the Buff Club, operations, sales, media marketing and e- communication campaigns to maximize retention. •Strive to continually enhance benefits and customer service provided to our season ticket holders. •Coordinate with operations, sales, and marketing to achieve maximum renewal and upsell opportunities for retained customers and new customers.
What you should know:
This position will require the ability to work nights, weekends, and holidays.