The Client Partner is responsible for an assigned territory’s transaction revenue target; shares client retention responsibility with the field sales team, and provides strategic consulting and best practices in the areas of ticketing, marketing, fundraising and fan engagement.
The Client Partner will manage client relationships and ensure that clients are knowledgeable regarding our software functionality, products and services so that they can maximize the value of the Paciolan partnership.
• Develop and implement programs to drive online adoption and meet client revenue goals.
• Work with clients to develop and implement best practices for their market to drive adoption and meet revenue goals.
• Client Partners will share client retention responsibilities with the Field Sales Team. Measurement of success is based on achievement towards revenue goals and successful retention of clients.
• Responsible for planning and forecasting annual transnational revenue and presenting monthly analysis on variances.
• The Client Partner is responsible for selling in additional Paciolan products and services, as well as driving participation in Paciolan Partnerships.
KNOWLEDGE AND SKILLS
Customer Relationship Skills to create “customers for life” through the ability to listen, follow through, problem solve, go above and beyond, and care for customers.
Business Consulting Skills to identify improvement opportunities within our clients ticketing, marketing and fundraising operations and recommend a plan of action to capture those improvement opportunities.
Operational Skills to implement action plans, work with other units within the company (eCommerce Operations, Marketing, Finance, Sales, Product Development, Professional Services, Customer Service and Technology Operations) and serve as the client advocate to drive internal process improvements, improve the end user experience and increase the revenue opportunity for both the client and Paciolan.
Quantitative Skills to be able to analyze data, forecast transactions, and identify and quantify market trends as they affect our clients' business.
Interpersonal & Communication Skills to effectively interact with clients and business partners across the executive, mid manager and operations levels in a professional, service oriented and leadership role and clearly articulate business and technology issues.
Presentation Skills in order to proficiently prepare and deliver strategic recommendations or visual presentations to mid and executive level staff.
Technology Competency to understand system functionality, including software design and data communication technologies. The Client Partner needs to be able to communicate effectively with business and technology personnel both internally and in our clients' organization.
Team Skills to work closely within the client partner group to increase productivity, encourage cooperation, and set industry best practices.The team is fast paced, results driven, dynamic and team oriented. Candidates should expect to work closely with other team members, be able to manage multiple and shifting priorities and urgent client and internal projects.
Organizational skills to successfully manage projects and assignments, internal and external requests and prioritize to meet or exceed internal and external expectations.
EDUCATION AND TRAINING
Bachelor’s Degree required; degree in business, marketing, live entertainment/sports management preferred.
Preferred minimum of 5 years in an account management assignment with multiple accounts (20 – 40) under direct responsibility, simultaneously.
Strong competence in Microsoft Word, Excel and Powerpoint.
WORK ENVIRONMENT/PHYSICAL DEMANDS
General office environment.
Ability to travel to client sites or attend events 20% of the time.
Paciolan is a leader in ticketing, fundraising, marketing, analytics, and technology solutions. We have over 35 years of experience powering more than 500 live entertainment organizations that sell over 120 million tickets per year. Paciolan's industry-leading solutions not only bring venues to life by filling it with fans, we also help to engage fans and keep them coming back again and again.