The Director of Ticket Sales & Service manages all ticket inventories and sales systems, operational functions, strategic planning, communications, and customer service. Supervises Assistant Director, temporary sales staff, and assists in management & supervision of contracted sales/service account representatives. Assists with the marketing and promotions of ticketed events with DRIA staff & through CRM system. Manages ticket office budget, oversees sales goals, and optimizes sales opportunities. Prepares fiscal reports, settlements, and long range forecasting for senior administration. Trains & motivates staff in all aspects of exemplary customer service. Reports to and receives direction from Associate Athletic Director, Operations.
Bachelor’s Degree and 3 years to 5 years of experience or equivalent combination of education and experience is required. Previous experience managing box office/ticketing venue, preferably for athletic events. Previous supervisory experience strongly preferred. Excellent customer service skills. Strong oral and written communications skills. Knowledge of automated ticketing systems and previous experience working with outbound/inbound sales and relationship representatives preferred. Must be able to work evenings, weekends, and holidays as required.
To apply, please visit the Penn Human Resources website at:
The University of Pennsylvania is an affirmative action / equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, creed, national origin, citizenship status, age, disability, veteran status or any other characteristic protected by law.