Develops sale strategies to maximize ticket sales; and researches and evaluates peer institutions to determine effective methods of sales strategies. Manages sales/customer service staff, effectively trains sales staff on methods of cold calling and up-selling, and coach staff on methods of how to provide excellent customer service for donors and ticket holders. Develops customer service strategies and guidelines for the staff to follow with the end goal of boosting revenue and may handle and resolve more complex customer service complaints regarding ticket sales, parking, event details, priority seating, and other inquiries. Manages group sales for all ticketed sports. Note: Position requires incumbent to comply fully with all NCAA, Big Ten (or other conference) and Indiana University rules, regulations, policies and procedures.
REQUIRED: Bachelor’s degree in marketing, business, communications, or related field and two years of experience in ticket operations.
Combinations of related education and experience may be considered.
Strong interpersonal, written, and verbal communication skills including a customer service orientation and the ability to interact with a wide variety of diverse individuals. Exceptional organizational skills.
Demonstrated computer skills including experience with the following: Paciolan, Microsoft Office Platform, Adobe Design Premium CS4 and Electronic Deposit System and Patron Access System. Knowledge of NCAA and Big Ten Policies.
Prefer: Experience in ticket operations at a major college or professional program.