The purpose of the Director of Ticket Sales and Service job is to ensure that the University assets are protected through adherence to applicable external and internal regulations and appropriate external representation of ULM Athletics. Duties and Responsibilities included, but not limited to: Create and maintain a detailed tracking plans of the status for all ticket sales, orders and payments to be used for reconciliations; Research and reconcile process of outstanding check requests, invoices, ticket orders and reimbursements; Interact with ULM fans and season ticket members over phone, electronically; Build and maintain event manifests while developing additional ways to promote the most efficient and effective ways to sell, operate and service; Coordinate management of specific events; Answer phones calls, emails from customers in a timely and efficient manner; Act as sales compliance to ensure that all measured tasks/goals for revenue, operations are met in an efficient manner; Supervise Group Sales Whiteboard Charts to effectively sell to marketplace; Provide Gameday Operations to general public, coordinating ticket operations interns; Continually expand, enhance and promote electronic ticketing features; Provide weekly & monthly revenue chart breakdowns of results and future forecasting to the Director of Sales, ULM Athletic Director, and ULM Associate Athletic Director/External Operations; Qualify and prospect leads for account executives; Assist account executives as required with ticket related tasks; Additional responsibilities as assigned by Director of Sales; Assist marketing personnel with the development of sales and support materials; Work closely with athletic development office to ensure proper management of athletic donor programs as they relate to ticket sales initiatives and donor relations; Flexibility to work nights, weekends, and holidays as needed; Strict adherence to established NCAA, Sun Belt Conference, University Louisiana at Monroe and University of Louisiana System rules and regulations.
Minimum qualifications includes a bachelor’s degree, master’s degree preferred; collegiate experience preferred:
Strong oral and written communication skills;
Knowledge of communication and marketing best practices;
Organizational skills and ability to handle multiple tasks and details effectively;
Ability to effectively interact with a wide variety of constituencies;
Must maintain a thorough knowledge of NCAA, Sun Belt, and ULM rules and regulations.
Ability to meet established deadlines;
Proficient knowledge of Veritix ticketing system or similar software; and proficient knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
The University of Louisiana Monroe (ULM) is a comprehensive, state-funded institution of higher education that offers high quality educational and experiential opportunities to meet the academic, cultural, vocational, social, and personal needs of undergraduate, graduate, and continuing education students. ULM's mission is to "seek students who find value in our programs and prepare them to compet...e, succeed, and contribute in an ever-changing global society through a transformative education."
Today, ULM has an annual enrollment of over 9,100 students and has awarded a combined total of over 72,000 academic degrees to more than 65,000 alumni.
Founded in 1931, ULM's campus — one of the state's most attractive with beautiful Bayou DeSiard flowing through its 238-acre, tree-shaded campus — is located in the eastern part of Monroe. Together with its sister city of West Monroe, the city of Bastrop located in Morehouse Parish, and Union Parish, these communities comprise a metropolitan area of nearly 202,0000 residents and serve as the commercial, medical, and cultural hub for the northeast Louisiana region. The Twin Cities of Monroe and West Monroe straddle the Ouachita River, which many feel is one of the nation's most beautiful rivers.